Hospitality Specialist

POSITION SUMMARY

Responsible for providing a welcoming environment for residents, guests, staff, and vendors.

ESSENTIAL FUNCTIONS

Answer main entry door in a timely fashion and follow screening protocols for any person entering the community Answer phones, as needed Clean, disinfect and straighten main common area, which may include but not be limited to: Sanitize entry way, include door handles, keypad, and other hard surfaces Assist Life Enrichment with setting up, cleaning/sanitizing, and monitoring throughout visits for residents Participate in resident engagement activities as directed by Life Enrichment Maintain front porch appearance, by tidying up, water plants, sweeping, etc Promote positive relationships with residents, staff, and visitors Perform any other duties as requested within the scope of responsibility and requirements of the job.

SKILLS & ABILITIES

Education and Experience High school diploma/GED required. Computer Skills Must have demonstrable knowledge and experience using Microsoft Office in a Windows environment, with a capacity to master company specific software. Other Requirements Ability to multi-task, prioritize and work with minimal supervision Effective oral and written communication skills Professional telephone etiquette and customer service skills Superior communication and interpersonal skills Communicate in a respectful and professional manner with residents, families, co-workers and leadership staff at the community Developed organizational skills Ability to problem solve and demonstrate good judgementTeam oriented self-starter with demonstrated ability to accept direction and work well with supervisor Promote teamwork by working with coworkers in a positive and cooperative manner Ability to maintain a high level of confidentiality To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Leisure Living Management Values Live and work each day with purpose Accept accountability and demonstrate responsibility Embrace lifelong learning Promote mutual respect Display transparency Be thankful Equal Opportunity Employer This classification description is intended to indicate the general kinds of tasks and levels of work difficulty that are required of positions given this title and should not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of any supervisor to assign, direct and control the work of the employees under her/his supervision. The use of a particular expression or illustration describing duties shall not exclude other duties not mentioned that are of a similar kind or level of difficulty. #J-18808-Ljbffr Leisure Living