PLAYBOOK SERVER: FULL-TIME

Playbook Sports Bar Server

The Playbook Sports Bar Server is responsible for providing attentive, knowledgeable, and personalized service to guests, ensuring exceptional dining experience in a high-end sports bar setting. This role involves taking accurate food and beverage orders, offering menu recommendations with a focus on gourmet bites and beverage pairings, and delivering orders promptly and correctly. The Food Server must maintain a professional, polished demeanor, anticipate guest needs, and work closely with the culinary and service teams to uphold the restaurant's standards of excellence.

Essential Functions:

• Responsible for redefining hospitality at Graton Resort & Casino while living, supporting, and promoting our values.
• Perform responsibilities in accordance with all Company standards, policies, and procedures.
• Maintain in-depth knowledge of all food and beverage offerings to be able to explain the menu to guests with confidence and enthusiasm.
• Follow the steps of service as outlined by the department on a consistent basis.
• Take accurate food and beverage orders, including recommendations for gourmet bites and beverage pairings.
• Proficient use of the POS system.
• Deliver food and beverages promptly, ensuring correct orders and presentation.
• Provide attentive, friendly, and personalized service throughout the dining experience.
• Maintain an organized and clean work area, including the dining room and service stations.
• Anticipate guest needs and address any concerns or requests in a timely manner.
• Communicate effectively with kitchen staff to ensure smooth service and accurate orders.
• Process payments accurately and handle cash or credit transactions following company procedures.
• Adhere to all health, safety, and sanitation standards.
• Assist with setting up and breaking down the dining area as assigned.

Required Qualifications:

• Ability to communicate effectively with Guests, Team Members, and Management in both written and verbal form. Must be able to speak, read, and write fluently in English.
• Three (3) years of experience in gourmet, contemporary dining, and/or high-volume restaurants and bars.
• Must be at least 21 years of age.
• Must possess or obtain a Responsible Beverage Service State Certification.
• Must possess or obtain a California Food Handler Certification.
• Ability to handle a flexible work schedule, working weekends, holidays, and all shifts.

Physical Requirements:

• Dexterity: full use of arms and hands to hold, grab, pick up objects up to 7 hours/ day 88% of shift
• Standing: unassisted up to 7 hours/day for 88% of the shift
• Walking: up to 7 hours/day for 88% of the shift
• Bending: 2 hours/day for 25% of the shift
• Twisting: 2 hours/day for 25% of the shift
• Climbing: including ladders, less than 1 hour/day for 13% of the shift
• Kneeling: 1 hour/day for 13% of the shift
• Squatting: 1 hour/day for 13% of the shift
• Carrying: must be able to carry full trays of food & beverages overhead- up to 25 lbs. 2 hours/day for 25% of the shift
• Lift/Carry/Push/Pull lift up to 50 lbs.: 1 hour/day for 13% of the shift
• Push up to 100 lbs. using a push cart to put groceries away: 1 hour/day for 13% of the shift
• Reaching above the shoulders and other hand arm use: 1 hour/day for 13% of the shift

Graton Resort & Casino