Patient Financial Services Representative

Patient Financial Services Specialist

Rebound is hiring for a Patient Financial Services Specialist for our Stonemill office located in Vancouver, WA. This position is required to work on site.

Our Patient Financial Services Specialist ensure patients are financially cleared before their scheduled appointments or procedures. This role supports both professional and facility services by verifying insurance, reviewing registration, generating estimates, and coordinating upfront payments. You'll also review scheduled ASC surgical procedures to ensure they are covered and reimbursable, preventing loss of revenue.

Responsibilities:

• Support an environment that reinforces Rebound's mission and Core Values of Superior Service, Teamwork, Integrity, Innovation, Quality and Recognition.
• Respond to patient inquires according to state and Federal laws or applicable internal policies.
• Maintain a high degree of confidentiality and abide by all HIPAA rules and regulations.
• Ensure proper billing procedures and privacy guidelines are implemented and carried out.
• Verify insurance eligibility and benefits using Epic and Payer Portals.
• Screen all self-pay accounts, as well as high deductible/co-insurance accounts for internal financial payment options.
• Review and correct patient demographics and insurance coverage in Epic.
• Generate accurate patient cost estimates for professional and facility services using Epic tools.
• Contact patients to explain their estimated costs and payment options through MyChart, calls, texts, or letters.
• Coordinate and document upfront payments and Payment Plans in Epic.
• Review ASC surgeries to ensure the procedure is covered and payable in an ASC setting.
• Flag any procedures that are not reimbursable in an ASC and notify the scheduling team.
• Offer self-pay platform options for self-pay patients and assist in setting up those plans.
• Identify patients who may have financial hardships and evaluate eligibility for financial assistance programs.
• Manage Epic work queues daily to finalize all necessary steps ahead of the scheduled service date.
• Document all actions and patient communications in Epic on both the RBD and RSC departments.
• Manage assigned Epic work queues to ensure timely follow-up on accounts requiring additional action after insurance processing, in accordance with financial policies.
• Maximize reimbursement through effective collection practices.
• Liaison between Rebound and our collection agency.
• Escalate complex cases to Supervisor as needed.
• Perform other duties as assigned.

Required:

• High School diploma required
• Two years of healthcare or revenue cycle training
• Two years of experience in insurance verification, patient access, or financial clearance.
• Experience using Epic
• Familiarity with ASC billing rules, insurance coverage policies, and self-pay workflows
• Strong attention to detail, written communication skills, and ability to handle sensitive financial conversations.
• Ability to deescalate tense situations and provide compassionate customer service.
• Organized and detail oriented with strong follow-through
• Goal oriented and able to meet call and solution targets in a fast-paced environment

Physical Requirements:

• Work may require sitting for long periods of time
• Stooping, bending and stretching for files and supplies.
• Occasionally lifting files or paper weighing up to 30 pounds.
• Requires manual dexterity sufficient to operate a keyboard, operate a calculator, telephone, copier and other office equipment as necessary.
• It is necessary to view and type on computer screens for long periods.
• May be required to work under pressure.
• Works in close proximity to office personnel within limited work space.
• Interaction with others and phones can cause frequent disruptions.
• Tasks are of minimal hazardous conditions.

We are proud to Offer:

• Medical/Vision/Rx
• Dental
• 401(K) Retirement Plan, including discretionary profit sharing
• Company paid Life Insurance/AD&D
• Voluntary Life insurance/AD&D
• Company paid short and long-term disability
• Flexible Spending and Health Saving Accounts
• Employee Assistance Program
• Free Parking
• Paid Time Off accrued at up to 24 days in your first year based on FTE

This is a great opportunity to work in a quality organization with Top Doctors in the Northwest. At Rebound, our goal is to cultivate an organization that offers superior patient-centered medical care, with mutual respect and cooperation in a positive and supportive environment. Come join our team!

Monday-Friday, no weekends or holidays. This is a full-time, 40 hours per week position.