Medical Office Receptionist

CHC is a non-profit social service agency in the Akron area whose mission is to treat inspire support and empower individuals and families impacted by the disease of has been a critical part of Ohios efforts to treat and prevent substance use disorders since 1974.

We are currently looking for a Medical Office Receptionist for our Physicians office. This role is the first point of contact for patients and visitors at our healthcare facility. This role involves managing front-desk operations including greeting patients answering phones scheduling appointments verifying insurance and performing general administrative tasks to support clinical staff and ensure smooth office operations.

Duties Include:

• Greet and check in patients in a courteous and professional manner.
• Answer multi-line phones screen and direct calls take messages.
• Schedule reschedule and confirm patient appointments.
• Verify patient insurance and obtain pre-authorizations when required.
• Collect co-pays balances and other payments at the time of service.
• Maintain patient records and ensure that necessary documents are completed.
• Ensure HIPAA compliance and patient confidentiality at all times.
• Communicate effectively with physicians nurses and other healthcare team members.
• Maintain the reception area in a clean and organized manner.
• Handle incoming and outgoing mail and faxes.
• Assist with administrative duties such as data entry filing and inventory of office supplies.

Minimum Requirements: High school diploma or GED required; additional administrative training is a plus. Minimum of 12 years of experience in a medical or healthcare office preferred. Familiarity with electronic health records (EHR) systems; Credible etc. Basic understanding of medical terminology and insurance processes. Strong communication and customer service skills. Proficient in Microsoft Office Suite (Word Excel Outlook).

Why you would love it here:

• Medical dental and vision benefits for employees working 30 hours weekly!
• 32 paid days off per year! (holidays vacation personal and sick days!)
• Referral Bonuses!
• 403b with company match after one year!
• Professional licensure fee reimbursement!
• Company Sponsored Training Opportunities based on position
• Employee Assistance Program (including Health Management Family Support and Financial Advice/Assistance)!

CHC is an Equal Opportunity Employer and Provider of Services.

Non-smoking facility.

Required Experience:

Junior IC