GUEST SERVICES TEAM (THE WAGS CLUB LUXURY PET RESORT)

Join The Wags Club In Dallas

The Wags Club is coming to Texas! Join the launch team for Dallas' newest luxury pet resort.

Full-Time | Starting Pay: $14$15 per hour DOE Multiple Positions Available

For more than 13 years, The Wags Club has delivered exceptional pet care and customer service to thousands of pet owners throughout Los Angeles.

Now we're bringing that same luxury experience to Dallas.

Guest Services Team Leads Wanted

We're searching for Guest Services Team Leads to help launch our first Texas location and play a key role in creating the guest experience that will define our brand for years to come.

This is more than a front desk position.

This is an opportunity to help establish the culture, service standards, and hospitality experience of a luxury pet resort from day one.

Why Join The Wags Club?

Founding team member of our first Texas location

Help launch a proven 13-year Los Angeles success story

Luxury daycare, boarding, grooming, and spa environment

Opportunity for future advancement

Help shape the culture and standards of a new facility

What You'll Do

As a Guest Services Team Lead, you'll be one of the first people our guests meet and one of the most important ambassadors of our brand.

You'll assist clients with reservations, check-ins, check-outs, daycare, boarding, grooming, and membership services while helping ensure the front desk operates smoothly and professionally each day.

This is a fast-paced hospitality position that requires strong communication, organization, and problem-solving skills. You'll help support team members, manage multiple priorities, resolve guest concerns, answer questions, and maintain the high standards expected of a luxury pet resort.

The ideal candidate enjoys working with both people and pets and takes pride in creating exceptional experiences even during busy periods.

Qualifications

Strong customer service experience

Leadership experience preferred

Excellent communication and organizational skills

Ability to multitask in a fast-paced environment

Professional appearance and demeanor

Hospitality, retail leadership, veterinary, or pet-care experience is a plus

Passion for delivering exceptional guest experiences

Benefits Include

Health, Dental, and Vision benefits available after the introductory employment period

Free daycare for your dog while you're working

50% employee discount on additional services

Opportunities for growth and advancement

The opportunity to help build a flagship Texas location from day one

Ready to become part of the founding team?

Apply through this posting and tell us about your customer service and leadership experience, and why you'd be a great fit for The Wags Club. Qualified candidates will be contacted directly to schedule an interview as we build our Dallas launch team.