Crisis Intervention Specialist

Job TitleMaintain a safe, supportive environment for survivors residing in the shelter. Provide individualized support, resources, and crisis intervention to survivors of domestic violence, sexual assault, and human trafficking by using Trauma-Informed approaches.Job DescriptionRequired Education, Experience and QualificationsHigh school diploma or equivalent required; CPR, First Aid, AED, and Narcan certifications preferred. At least 1 year of experience with survivors of trauma, mental health, or addiction preferred. Valid Ohio driver's license and insurability; ability to pass background checks (Ohio Bureau of Criminal Investigations and Federal Bureau of Investigation).Role and ResponsibilitiesProvide confidential, trauma-informed support to survivors, including but not limited to: crisis intervention, advocacy, hotline responses, shelter intakes, referrals, safety planning, and follow-up care. Assist with shelter operations, including: providing shelter coverage, safety, transportation, conflict resolution, assist with cleaning/food prep as needed, cleaning responsibilities, facilitating workshops for survivors on self-sufficiency skills, and provide daily survivor engagement. Complete timely and accurate documentation in accordance with agency policy. Collaborate with agencies to secure services for survivors and support case managers and H&H staff in individualized survivor plans. Participate in professional development and community representation. Always adheres to Service Excellence standards. Complies with agency policies and procedures, federal and state requirements, CARF standards and educational/certification/registry requirements. Other duties as assigned.Supervisory Responsibilities (if applicable for the position) – N/APhysical Demands and Work EnvironmentThe physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical demands: While performing the duties of this job, the employee is required to stand; walk; sit; use hands to finger, handle, or feel objects; reach with hands and arms; step up and down; stoop, kneel, crouch; talk, hear and drive. The employee must occasionally lift and/or move up to 50 pounds. Work environment: This position will be in a facility with victims of domestic violence or sexual assault. In addition to interaction with the survivors, the employee may have interactions with families of these individuals, the assailants and law enforcement.Position Type and Expected Hours of WorkVaried, as scheduled, and agreed upon on employment agreementAdditional QualificationsStrong interpersonal and communication skills, particularly with diverse populations. Proficiency in Microsoft Word and ExcelBenefits401(k)401(k) matchingDental insuranceHealth insurancePaid time offVision insuranceEEOHope and Healing Survivor Resource Center (H&H) is an equal opportunity employer that is committed to diversity and inclusion in the workplace. H&H prohibits discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, gender identity, military status, national origin, disability, genetic information, pregnancy, ancestry, or any other protected characteristic as outlined by federal, state or local laws. Additionally, reasonable accommodations will be made (where appropriate) for religious practices or employees with disabilities. Employees who may require a reasonable accommodation should contact an agency Director or the CEO. This policy applies to all employment practices within H&H, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. H&H makes hiring decisions based solely on qualifications, merit and program needs at the time.