Customer Project Associate/ Customer Project Representative

Customer Project Associate/ Customer Project Representative

The Customer Project Associate/Representative coordinates and oversees moderately complex customer projects, primarily those classified as Level 1, 2 and 3 (Customer Project Representative) projects. Ensures alignment across various functional areas to meet critical objectives under tight timelines. Develops and monitors comprehensive work plans covering schedules, milestones, expenditures, and budget estimates and variances.

Note: Surprise Location Minimum Requirements Customer Project Associate A Bachelors degree in Business Administration, Construction Management or other job-related field from an accredited college or university plus one (1) year experience in project management, utility construction, customer-facing roles and/or other job-related fields. Or, Associates degree plus three (3) years experience in project management, utility construction, customer-facing roles and/or other job-related fields. Or, high school diploma/GED plus five (5) years experience in project management, utility construction, customer-facing roles and/or other job-related fields. Valid Arizona Drivers License.

Customer Project Representative A Bachelors degree in Business Administration, Construction Management or other job-related field from an accredited college or university plus three (3) years experience in project management, utility construction, customer facing roles involving scope definition, timeline coordination, budget management and stakeholder engagement and/or other job-related fields. Or, Associates degree plus five (5) years experience in project management, utility construction, customer-facing roles involving scope definition, timeline coordination, budget management and stakeholder engagement and/or other job-related fields. Or, high school diploma/GED plus seven (7) years experience in project management, utility construction, customer-facing roles involving scope definition, timeline coordination, budget management and stakeholder engagement and/or other job-related field. Valid Arizona Drivers License.

Preferred Special Skills, Knowledge or Qualifications: Experience in electric utility industry and customer-facing roles. Ability to adapt and respond to a variety of stakeholders. Ability to manage complaints, negotiate and problem-solve. Business planning and project management skills. Proficiency in Windows, Word, Excel, CC&B, GIS, Maximo, Primavera and other work order/project management tools. Analytical skills for evaluating project variables. Basic electricity knowledge, drafting/CAD experience and completion of college-level Algebra. Strong interpersonal, verbal and written communication skills.

Major Accountabilities 1) Perform as project representative for moderately complex projects (primarily level 1, 2 and 3 projects which typically include new services, moderate-scope power extensions, smaller multi-family units or developments, and other smaller commercial customers). Plan, schedule, and coordinate all facets of the project from initiation through construction, energization and close out. Ensure consideration is given for the best company source of power and most cost-effective design and adhering to the specified area as requested by the city for new installs, upgrades or relocations.

2) Perform planning, designing, scheduling, and coordinating all facets of the project from initiation through construction, energization, and close-out.

3) Effectively interface with customers/developers, internal departments, and municipalities to assess their needs, determine the scope of the project, obtain plans, maps, and or drawings. Determine the layout of company facilities, consulting with external customers and/or municipality liaison and /or internal Planning and Operations as needed.

4) Determine the need to obtain easements from property owners and permits from municipal authorities; process through APS right of way to obtain required easement and permit documents; and design the project and preparing drawings.

5) Gain and utilize knowledge of staking jobs in the field. Obtain easements from the property owner. Design the project and prepare conceptual drawings or coordinate with design department.

6) Prepare the work authorization (WA) and the estimates for both labor and material. When required, prepare extension agreements/contracts, coordinate request for feasibility studies, invoicing, and obtain approvals.

7) Conduct various inspections prior to and during construction such as trenching, conduit, walls/fences, foundation pads, metering equipment and on-site visits to ensure the project is on schedule, and within code and company specifications.

8) Trouble shoot and resolve routine problems encountered. Keep other company departments informed of activities that affect current and future facilities.

9) Update related project management and customer information databases and close out the project upon completion.

10) Contribute to the development and fostering of strong working relationships and partnerships with internal departments, customers, and outside companies.

11) Works under moderate supervision.