Temporary Banker I - Plattsburgh Region

Ready to make an impact and jumpstart your career in the financial industry? Arrow Financial Corporation is looking for an enthusiastic and customer-driven Temporary Banker I to join our team in the Plattsburgh Region. This is an exciting opportunity to be at the heart of a dynamic financial institution, where you’ll provide exceptional service, manage transactions with precision, and play a key role in delivering outstanding customer experiences. 

If you're someone who:

- Provides excellent customer service to customers 

- Excels in a detailed-oriented, regulatory environment

- Thrives in a fast-paced environment

- Desires an opportunity to build a strong foundation for a long-term career in banking

Then we want to hear from you!

ABOUT THE POSITION

This role is temporary, but offers valuable experience, competitive pay, and the chance to be part of our Company. This is a great first step on the banking career ladder--many of our temporary Banker Is grow into full-time roles, which can lead to branch management. As a Temporary Banker I in our Plattsburgh Region, you will be responsible for performing a variety of duties not limited to processing customer transactions, responding to inquiries for information, and assisting colleagues and supervisors with functions relative to the daily operation of the branch. This Position is 40 hours a week Monday-Saturday. Our branch hours range from 7:30am-6:30pm Monday-Friday and 8:00am-1:30pm Saturday.

Essential Job Functions:

-Processes transactions accurately and efficiently; follows proper cash handling procedures; balances cash drawer and adheres to established cash limits, buying and selling currency from the vault 

-Fields incoming customer service calls referencing knowledge of Company operations, products, services, and programs

-Answers account and banking related questions such as interest rates, service charges, and account histories while complying with disclosure requirements, regulations, and consumer privacy policies

-Prevents and detects fraud by identifying counterfeit currency and monetary instruments, including cashier’s checks, money orders, and domestic/international wire transfers, following customer identity verification, adhering to check cashing and dual-control procedures

-Performs daily reconciliation and maintenance for the ATM and processes night depository bags under dual control as assigned

??Protects customer and Company resources by following security requirements such as executing branch opening and closing protocols ensuring branch safety

-Identifies opportunities to provide additional products or services to generate client referrals; refers customers to partners when additional expertise is required

-Promotes and demonstrates self-service banking options, including mobile applications, online banking, and ATM functionalities, to enhance customer convenience

-Maintains an organized work area and performs administrative tasks such as filing, scanning checks, and organizing transaction receipts

What you will need to thrive in this role:

In addition to your work and life experiences, as well as your passion and excitement for the profession, you would benefit from having: 

Education/Certifications:

> High School Diploma or GED required

> 2 years of experience in customer service, cash handling, or retail sales preferred

Skills/Knowledge:

> Strong written and verbal communication skills, in English, with the ability to communicate confidentially, clearly, professionally, and confidently with customers, internal partners, management, and other stakeholders; bilingual is a plus

> Demonstrated commitment to delivering high-quality customer service with a courteous, patient, and professional demeanor

> Strong attention to detail and problem-solving skills with the ability to follow procedures 

> Proven ability to manage multiple tasks simultaneously while remaining aware of surroundings and priorities

> Sound judgment, discretion, and a high level of integrity when handling confidential information

> Proficiency in Microsoft Office applications (Word, Outlook, Excel) and ability to effectively learn and utilize department specific systems and software

Physical Demands and Work Environment:

> Ability to remain in a stationary position, often standing, for prolonged periods of time

> Ability to repetitively use a telephone, computer mouse, and keyboard for extended durations

> Ability to move, lift, carry cash bags, coin boxes, and branch equipment up to 30 pounds

> Travel to various branches as needed; travel can be completed by car, public transportation, or other reasonable means. Ability to travel is required to maintain client relationships and support business objectives.

> Ability to participate in rotational Saturday schedule to provide branch support

Reasonable accommodation will be provided as required by law to enable qualified individuals to perform the essential functions of the job.

What we will bring to the table:

We believe in investing in our employees and helping them grow their career with us. We offer a pleasant, inclusive work environments, and competitive compensation. 

We are an Equal Opportunity Employer. Our philosophy and practice are to provide equal opportunity to all employees and applicants for employment without regard to race (including traits historically associated with race), color, religion, creed, gender, sex, pregnancy (including childbirth and related conditions), sexual orientation, gender identity or expression, status of being transgender, national origin, age, disability, genetic information, predisposing genetic characteristics or carrier status, marital status, familial status, amnesty, status as a victim of domestic violence, reproductive health decision making, citizenship or immigration status, prior convictions or arrests, military status, status as a protected veteran, known relationship or association with any member of a protected class, or any other federal, state, or local legally protected classes. As a multi-bank holding company, Arrow Financial Corporation has over $4 billion in assets. Through our subsidiaries we provide a broad range of banking and insurance services across northeastern New York, including online and mobile banking, wealth management, money market and deposit accounts, and mortgage, consumer and commercial loans.

We are committed to delivering value for our shareholders, our customers, and our communities. Our conservative business model and strategy of steady growth have resulted in recognition from the nation’s leading publications and bank-rating firms.

The salary for this position is $20.00 per hour.