Staff Engineer II

Job Title:

Staff Engineer II

Location:

Block 23

What you'll do:

As a Staff Engineer II you'll provide expertise in a suite of technical tools and products in a given domain to ensure solutions are safe, secure, compliant and reliable. You'll identify develop and support needs, as well as taking on design responsibilities supporting project tasks. AS the Staff Engineer, II, you'll facilitate dialogue and activities to ensure team collaboration including teams outside of your domain. You'll develop effective presentations and narratives for their teams.

• Lead the strategic planning of a project as it relates to technical solution design.

• Design and implement engineering principles aimed at reliability practices and sound recovery procedures.

• Design transaction specific application performance monitoring metrics that can be captured and passed to business partners.

• Develop and maintain technical documentation, including system configurations and procedures while also ensuring compliance with IT policies, procedures, and industry standards. Develop desktop procedures when needed that others follow.

• Design and implement Microsoft Teams Phone solutions, including Direct Routing

• Architect PSTN connectivity strategies, including SIPtrunking, carrier integrations, and failover routing

• Lead migrations from legacy UC platforms (Cisco, Avaya, etc.) to Microsoft Teams

• Define dial plans, voice routing policies, emergency calling (E911), and compliance recording solutions

• Reviews existing integration capabilities, automation options, and proposed solution designs for feasibility, cost,and functionality in coordination with internal departments

• Helps assessthe effectiveness and efficiency of existing systems andcontributes to improvements where appropriate

• Completes work in a timely and accurate manner while providing exceptional customer service

• The above job description is a summary of the job responsibilities and is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow instructions and perform tasks and other duties as assigned by their manager

• Provide rotational on-call support 24 x 7

What you'll need:

• 7+ years of related experience IT App Support, IT Development, IT Networking, or similar field.

• Bachelor's degree in related field required.

• Previousseniortechnical leadershippreferred

• Intermediate to advanced knowledge of general Financial Services or Banking is preferred.

• Advanced knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices.

• Advanced proven experience in leading cross-functional teams and managing multiple projects simultaneously. Additional experience with pipeline development and leveraging Azure DevOps while working on multiple projects simultaneously.

• Advanced ability to see the big picture and align projects with organizational goals. Capable of leading and motivating cross-functional teams. Expertise in resolving conflicts and addressing challenges as well as skilled at identifying and mitigating risks at the project level. Proficient in governance patterns tied to intake, technical reviews and architectural compliance.

• Advanced speaking and writing communication skills.

• May require up to 25% travel.

• Deep knowledge of Microsoft Teams Voice architecture, Direct Routing, PSTN technologies (SIP, ISDN, VoIP protocols), SBC platforms (AudioCodes, Ribbon, Oracle, etc.)

• Familiaritywith,Conditional Access and Zero Trust principles,encryption standards (TLS, SRTP),audit and compliance frameworks relevant to financial institutions

• Strongproblem-solving and troubleshooting skills with the ability to provide clear instructions

• Ability to work in a team-oriented and collaborative environment

Benefits you'll love:
We offer all the important things you'd want - like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you'll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career!

About the company:

Western Alliance Bank, Member FDIC, is a wholly owned subsidiary of Western Alliance Bancorporation. Serving clients nationwide, Western Alliance Bank includes six legacy bank brands - Alliance Association Bank, Alliance Bank of Arizona, Bank of Nevada, Bridge Bank, First Independent Bank and Torrey Pines Bank - that remain part of the company's heritage, as well as AmeriHome Mortgage, a Western Alliance Bank Company.

Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email View email address on click.appcast.io or call View phone number on click.appcast.io. When contacting us, please provide your contact information and state the nature of your accessibility issue. We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process.

Western Alliance Bancorporation