Front Desk Attendant

Join The Mountainside Fitness Team

We're looking for a warm, welcoming, and dependable individual to join our front desk team at Mountainside Fitness an upscale health club where members feel valued from the moment they walk through the doors. As a Front Desk Attendant, you'll be a friendly and professional first point of contact, helping members with their needs, providing exceptional customer service, and creating a positive experience every visit.

Why Mountainside Fitness?

We invest in our people. Here's what you can expect as part of the Mountainside family:

• Complimentary gym membership plus deep personal training discounts
• Onsite childcare bring your kids to work with you
• Consistent schedules that stay the same week to week no surprises
• Flexible pay for hourly employees access your earnings when you need them
• Real growth opportunities 100% of our General Managers were promoted from within

Key Responsibilities

• Member & Guest Experience
• Warmly greet and check in Members and guests, creating a welcoming first impression
• Respond promptly and professionally to guest needs, requests, and concerns
• Communicate relevant guest information to the appropriate departments in a timely manner
• Provide basic equipment orientation and assistance to Members as needed
• Safety & Club Standards
• Uphold and enforce club safety policies to protect the well-being of all Members and guests
• Maintain a professional, conservative appearance in accordance with club dress policy
• Complete assigned cleaning tasks to help maintain a clean and safe environment
• Operations & Administration
• Operate standard office equipment including phones, computers, and copy machines
• Accurately perform basic math functions related to daily operations
• Complete tasks and assignments consistently and thoroughly, communicating any concerns to management

Qualifications

• Experience & Skills
• Previous experience in customer service, front desk, or a related field preferred
• Strong interpersonal skills with the ability to build rapport with a diverse membership
• Excellent written and verbal communication skills
• Strong organizational skills and ability to manage multiple tasks
• Problem-solving and conflict resolution skills
• Self-motivated and proactive takes initiative and seeks out additional duties
• Character & Reliability
• Demonstrates responsibility, dependability, and consistency: arrives on time, attends meetings, and completes assigned tasks
• Communicates professionally with managers, co-workers, and Members

Ready to be the face of Mountainside? Apply today and start building your career with us.