Compliance Specialist I

Description


Position Summary

Compliance Specialist I supports ACA's Compliance Monitoring Program through the execution of defined monitoring reviews and validation activities across operational functions. This role applies established monitoring methodologies, policies, procedures, and regulatory requirements to evaluate customer records, transactions, complaints, and business processes for compliance with applicable laws and internal standards. Compliance Specialist I identifies potential compliance concerns, discrepancies, exceptions, and Red Flags, findings accurately, and escalates issues in accordance with established protocols. Working under routine guidance and supervision, this position contributes to the effectiveness of the compliance program by ensuring review consistency, maintaining audit-ready documentation, and identifying compliance risks. The role serves as an individual contributor focused on building foundational compliance knowledge, developing analytical skills, and consistently executing assigned reviews with accuracy, timeliness, and quality.


Key Responsibilities

• Execute compliance monitoring and review activities in accordance with established procedures, methodologies, monitoring programs, and review guides.
• Evaluate customer records, transactions, complaints, and supporting documentation to ensure compliance requirements are met and investigations are appropriately documented and evidenced.
• Identify and communicate potential opportunities to improve monitoring activities, controls, or processes based on observations identified during review execution.
• Review assigned business-line data and activities to monitor for compliance outcomes, control effectiveness, and adherence to established policies and procedures.
• Validate business practices against applicable laws, regulations, internal policies, procedures, and operational requirements.
• Identify compliance discrepancies, exceptions, control weaknesses, and potential Red Flags and escalate findings through established reporting channels.
• Document and communicate review results, observations, findings and supporting evidence clearly, accurately, and objectively to support quality assurance, management oversight, and audit readiness.
• Follow established escalation protocols and seek guidance when situations fall outside documented procedures or require additional interpretation.
• Participate in calibration sessions, team meetings, training activities, and cross-functional discussions to promote consistency and accuracy in monitoring activities.
• Maintain productivity, timeliness, quality, and service-level expectations established by management.
• Support technology-enabled compliance monitoring initiatives by accurately labeling, validating, and documenting review outcomes in accordance with established quality standards and governance requirements.
• Develop foundational knowledge of applicable regulatory requirements, compliance monitoring processes, and internal control expectations through continuous learning and coaching.
• Take ownership of assigned responsibilities and contribute to the overall success of the team through accountability, collaboration, and professional conduct.
• Support special projects, testing activities, and other compliance-related assignments as requested.
• Exercises judgment within defined guidelines and documented processes.
• Perform other duties as assigned

Qualifications

• 1+ years of experience in compliance, audit, risk, operations, or financial services preferred.
• Associate degree or relevant experience preferred.
• Proficient in MS Office, including Outlook, Word, Excel, and PowerPoint; internet research and navigation; and learning and adapting to new software applications and systems.
• English/Spanish bilingual skills preferred.
• SharePoint experience preferred.
• Strong analytical, organizational, and communication skills, with the ability to communicate clearly with internal stakeholders.
• Ability to communicate clearly and concisely with individuals from diverse backgrounds.
• Ability to work effectively in a fast-paced, entrepreneurial environment.
• Ability to work independently and collaboratively.
• Ability to prioritize tasks and manage multiple responsibilities.
• Flexible and adaptable to change.
• Ability to influence others through verbal and written communication.

Supervisory Responsibility

This position has no supervisory responsibilities.


Work Environment and Physical Demands

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.


Position Type/Expected Hours of Work

This is a full-time position with a work schedule of Monday-Friday with some schedule variations as needed.


Travel

Travel is not required for this position.


Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

EEO Statement ACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. ACA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.


California Privacy Notice

As an employer of California residents, we are dedicated to protecting your privacy rights. Any personal information you provide during the application process will be used solely for permitted internal purposes and will be handled in accordance with applicable privacy laws. By applying to this position, you consent to the collection, use, and disclosure of your personal information as described in our Employee Privacy Notice .