Network Field Technician

CSI Companies is seeking mutiple Field Service Technicians to work with one of our top healthcare clients!

Title : Field Service Technician

Location : Palo Alto, CA

Type : Contract-to-Hire

Duration : 6 - month contract to start

Pay : $35 - $40/hour W2

Shift : Monday - Friday, 8am - 5pm with occassional weekend work

Description :

Brief Overview

The Sr. Field Services Technician is responsible for providing work direction to field technicians responsible for onsite installation, configuration, repair, and maintenance for a variety of end user and network devices at SHC locations across the San Francisco Bay Area. The Sr. Field Services Technician will additionally provide L2/L3 support as required and work with the SHC Service Desk and desktop engineering teams to identify and remediate recurring issues

What you will do

• Monitor technician activity across SHC field locations, optimizing support and providing escalated technical assistance as required.
• Work with desktop and network engineering and network teams to identify, diagnose, and resolve recurring incidents in the field.
• Resolve escalated service delivery issues and interact regularly with IT customers, including communicating issues to the appropriate internal stakeholders, and support communications to the field regarding service delivery issues.
• Perform root cause analysis on recurring issues and communicate results with desktop engineering, network engineering, and service desk teams.
• Provide service and customer support during field visits or dispatches, representing SHC IT in a professional and businesslike manner.
• Oversee all onsite installation, configuration, repair, and maintenance of desktops, laptops, tablets, mobile devices, associated peripherals, and related software.
• Oversee onsite initial basic network troubleshooting, port activation and deactivation at SHC locations.
• Oversee onsite updates, configuration changes, and installations of hardware and software, and diagnose technical problems to determine proper solutions.
• Assist field technicians with diagnosing problems before arrival, determining needed parts and documentation to minimize down time and multiple trips.
• Determine whether OEM parts or assistance is required and coordinate OEM vendor parts or assistance as required.
• Provide technical support and setup during special events at SHC locations such as conferences.
• •Complete accurate and timely updates in Asset Management tracking system.
• •Maintain and track asset data including but not limited to warranty, license, and maintenance information for technology service assets across the SHC environment.
• •Coordinate and manage asset audits and manage exceptions through a remedial action management process.
• •Ensure process compliance by managing the remedial / corrective action management process for any breaches that occur throughout the lifecycle.
• •Ensure equipment is per the defined SHC standards
• •Work closely and build relationships with SHC vendors. Participate in gathering bids for large purchases and assist management in negotiating better pricing.
• •Consult with Project Managers for procurement of IT hardware for projects and manage procurement

Education

• Four year college degree or advanced certifications (e.g. Microsoft Office Specialist (MOS) Expert or Master, Microsoft Certified Solutions Associate: Office 365

Experience Qualifications

• Five (5) years of related work experience; experience in a healthcare IT environment preferable.

Required Knowledge, Skills and Abilities

• Experience troubleshooting, repairing and supporting the following (or similar):
• Windows 7, Windows 8, and Mac operating systems, as well as common applications (e.g., MS Office, Outlook, VPN);
• HP, Dell, Tangent, and Apple desktop/laptop hardware systems; OEM certification or at least 3 years of documented service required on at least 2 hardware systems required;
• Apple (iPad) and other common tablet computing devices;
• Printers, monitors, external hard-drives, network interface cards, etc.;
• Cisco routers (e.g., 36XX, 76XX, ASR 1XXX);
• Cisco switches (e.g., Catalyst, Nexus);
• Cisco wireless access points (e.g., Aironet);
• Associated networking devices (e.g., LAN Controllers, WAN Optimizers)
• MCSA Windows 7, MCSA Windows 8, and CompTIA A+ required
• One or more of the following certifications preferred : CCIE, CCNA, CCNP, CCDE, CCDP, CCSP, CCVP
• Excellent customer service orientation and verbal communication skills; ability to work in the field with accuracy and minimal direction.

Licenses and Certifications

• DL - Driver’s License – Any US State .