Front Office Manager - Hampton Inn & Suites, Stephenville TX

Position: Front Office Manager

Location: Hampton Inn & Suites, Stephenville, TX

About Us: Hampton Inn & Suites in Stephenville, TX is a reputable hotel dedicated to providing exceptional hospitality and comfort to our guests. We pride ourselves on delivering outstanding service and creating memorable experiences for every visitor.

Job Description: We are currently seeking a highly organized and customer-focused Front Office Manager to join our team. The Front Office Manager will oversee all aspects of the front desk operations, ensuring seamless check-in and check-out experiences for guests, managing reservations, and coordinating with other departments to meet guest needs. This role requires strong leadership skills, excellent communication abilities, and a passion for delivering top-notch service.

Responsibilities:

• Manage front desk operations, including check-in, check-out, and guest inquiries.
• Train, supervise, and motivate front desk staff to provide exceptional service.
• Ensure efficient handling of reservations, cancellations, and room assignments.
• Maintain accurate records of guest information, room availability, and financial transactions.
• Resolve guest issues and complaints promptly and professionally.
• Coordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction.
• Oversee cash handling procedures and reconcile daily transactions.
• Monitor and manage room inventory to maximize revenue and occupancy.
• Implement and enforce hotel policies and procedures to maintain safety and security standards.
• Stay updated on industry trends and best practices to continuously improve service quality.

Job Requirements:

• Minimum of 3 years' experience in a Front Desk Manager or Reception Manager role.
• Profound experience in customer service, office management, and basic bookkeeping procedures.
• Familiarity with office machines such as fax machines and printers.
• Strong proficiency in MS Office, particularly Excel and Word, along with fluency in English (both oral and written).
• Excellent communication and interpersonal skills to interact effectively with visitors and staff.
• Strong organizational, multitasking, and problem-solving abilities.
• High School diploma required; additional certifications will be considered a bonus.

Benefits:

• Competitive salary commensurate with experience.
• Health, dental, and vision insurance options.
• Paid time off and holiday pay.
• Opportunities for career advancement and professional development.