Assistant Manager

Job Summary Assists the CMP Marketing Manager in overseeing the daily operations and productivity of the CMP Marketing Team. Assists in the interviewing, hiring, supervision, training, development, and behavior/performance management of associates. Essential Job Responsibilities Direct supervision of CMP Marketing staff: interview, hire and train associates; plan, assign and direct work; conduct performance reviews; motivate, reward and provide disciplinary action when necessary (termination and conflict resolution). (45% time) Maintain total site marketing penetration standards set by management. Run daily reports. Prepare daily and weekly status reports to include, but not limited to, Show factors and Penetration rates to be submitted in a timely manner for corporate deadlines. Prepare additional reports deemed necessary by management. (30% time) Coordinate with Front Line sales management regarding tour seats available and potential tour flow. Coordinate with sales regarding new/changes in marketing programs (booking/gifting policies). (10% time) Maintain copies of invitations and daily tour manifests for reference purposes. Resolve issues pertaining to tour statuses, bookings, coding, etc. Order and maintain departmental supplies (collateral material, uniforms, etc.) (10% time) Other duties as assigned (5% time) Minimum Requirements and Qualifications Education: High School Diploma, GED, or equivalent. Training: None. Knowledge and Skills: Excellent verbal and written communication skills; must maintain a high level of professionalism at all times. Ability to effectively coach, counsel and motivate direct reports. Provide exceptional customer service (must communicate positively and effectively when dealing with upset owners). Ability to efficiently multi-task. Ability to negotiate effectively. Working knowledge of marketing databases. Ability to recruit, train and develop employees. Ability to lead by example. Detail oriented and accurate. Ability to carry out responsibilities in accordance with the organization’s policies and applicable laws. Demonstrated problem solving ability. Technical Skills: Maintain up-to-date knowledge on all company systems such as: Mainframe, Focus, and CRS. Job Experience: Two (2) years marketing experience required, primarily in vacation ownership industry. Experience equivalent to the education requirement may be accepted in lieu of the education requirement. Benefits We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Medical Dental Vision Flexible spending accounts Life and accident coverage Disability Paid time off, parental leave and holidays (subject to position, speak to recruiter for additional information) Wish day paid time to volunteer at an approved organization of your choice. 401(k) with employer match (subject to eligibility requirements, including tenure - speak to recruiter for additional information) Legal and identity theft plan Voluntary income protection benefits Wellness program (subject to provider availability) Employee Assistance Program Note: Temporary and/or seasonal associates are ineligible for Paid Time Off. Equal Opportunity We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. #J-18808-Ljbffr