IT Customer Systems Support Student

IT Customer Systems Support Student

The IT Customer Systems Support student serves as a key contributor to our IT Customer Support services. The successful candidate for this position will perform a variety of activities necessary to provide laptop, desktop, hardware, and software application support to end users and patrons to ensure proper and effective technology operations at ASU Enterprise Partners.

This position is for 20 hours per week, between the hours of 7:00am 5:00pm. Student may work additional hours during school breaks and over the summer.

What You'll Do:

• Follow documented procedures to diagnose and resolve hardware, software and printer issues for end users
• Work collaboratively within the IT Customer Support team to deploy new devices and software to end users
• Establish and maintain effective communications with end users and other technology specialists
• Document and track tasks in the service desk ticket tracking system
• Provide Audio/Video support for conference rooms
• Other duties and projects as needed to improve/support the organization

What You'll Need:

• Compelling interest in systems and technology (i.e., Azure, Endpoint/Intune, Scripting)
• Curiosity toward learning more about end user systems and technologies
• Ability to foster and instill trust through interpersonal interactions
• Ability to communicate effectively in person, writing, and by phone
• Collaborative style, combined with the ability and desire to work in a team-based environment
• Ability to work both independently and as part of a team
• Attention to detail and thoroughness in completing assigned duties with consistent follow through
• Highly organized and able to work efficiently on multiple tasks with deadlines
• Ability to quickly learn new software programs as needed
• Proficient in Microsoft Windows and Office applications
• Basic knowledge of troubleshooting PC and Mac laptop computers
• Ability to maintain a high degree of confidentiality and responsibility regarding information related to Enterprise Partners, its subsidiaries and University business and confidential prospect information
• An advocate's belief in the vision of ASU as the New American University

Relevant Qualifications:

• A current student at Arizona State University pursuing a degree with a willingness to learn and an ability to work well with others.
• Student must be willing to sign and abide by a confidentiality agreement.

Benefits:

• $30 bi-weekly cell phone reimbursement
• Hands-on experience in a professional environment
• Professional development plans
• Opportunity to network with ASUEP leaders and other ASU students
• Access to LinkedIn Learning and their 8,000+ courses
• Professional skills workshops

ASU Enterprise Partners is a nonprofit organization whose mission is to provide an ecosystem of services to create solutions and generate resources to extend Arizona State University's reach and advance its charter. ASU Enterprise Partners supports ASU and several affiliates, including the ASU Foundation for a New American University, ASU Outreach Hub, ASURE, NEWSWELL, Skysong Innovations and University Realty.

ASU Enterprise Partners is home to several Centers of Excellence whose purpose is to provide professional services to its affiliates. The Centers of Excellence include Finance, General Counsel, Investments, Public Relations and Strategic Communications, Human Resources, Facilities and Operations, Data Analytics and Insights Planning, Budgeting and Strategy, and Technology and Solutions.

At ASU Enterprise Partners

We serve ASU and one another with integrity, trust and compassion

We engage step up, own it, collaborate

We innovate continuously, fearlessly, make decisions and take risks

We care that everyone feels respected and valued for who they are

ASU Enterprise Partners is an Equal Opportunity Employer