Area Coach

Area Coach Lancaster, OH

As an Area Coach, you'll be at the helm of 4-7 dynamic corporate locations, driving success across restaurants with total sales averaging $10-$12M+. You'll lead the charge in operational excellence, empowering and supporting Restaurant Managers through impactful training and coaching. Your role involves setting ambitious goals, tackling challenges head-on, and enhancing processes to set new standards for our brand. With a strong focus on people, you'll inspire and motivate Unit Level Management and their teams, ensuring recognition and mentorship are key parts of your leadership approach.

The Day-to-Day:

• Lead and support Restaurant General Managers to ensure customer satisfaction, achieve sales goals, and meet profit targets.
• Work with managers to reach flow-thru objectives, use reports to spot opportunities, and enforce operational procedures.
• Coach and train managers at all levels, support national training initiatives, and oversee new employee orientation.
• Maintain and optimize management staffing levels, anticipate staffing needs based on sales/seasonal trends and participate in hiring and firing decisions.
• Uphold the highest standards of OSHA, health and safety codes, and company safety policies.
• Drive recognition and motivation across the market.
• Address Employee Relations (ER) issues proactively, providing assistance as needed.
• Resolve chronic Repair & Maintenance (R&M) issues, identify trends, and work with R&M Business Partners.

Is This You?

• 3-5 years of high-sales volume operational management experience in a Fortune 500 environment; 4-year degree preferred.
• Proven track record in selecting, coaching, and developing managerial employees.
• Proficient in business math, accounting, and analytical/decision-making skills.
• Strong communication, interpersonal, and conflict resolution skills.
• Demonstrated ability to enhance customer satisfaction, financial performance, and employee satisfaction.
• Exceptional team-building abilities.
• Flexibility to work varied hours and spend at least 30 hours a week in restaurants.

Internal Promotion Qualifications:

• Current Taco Bell employee with success in high sales volume, or equivalent ops management experience in Fortune 500 environments
• Consistent avg. supreme score A & B
• No underperforming stores (Supreme score C or F)
• Evidence of successful coverage of area while ACs are on leave
• Served as a mentor to potential and new RGMs
• Successful or higher mid and year end performance appraisal ratings for minimum two cycles