Patient Care Coordinator

Job Description

Job Description

Description:

 

Guest Services Coordinator – Medical Aesthetics

CAMI Aesthetics & Wellness

Preferred Qualifications

• Previous experience in Medical Aesthetics, MedSpa operations, or as a Patient Care Coordinator in a medical or healthcare setting is strongly preferred.
• Experience in patient scheduling, treatment coordination, and customer service.
• Strong communication, organizational, and multitasking skills.
• Ability to thrive in a fast-paced, patient-focused environment.
• Comfortable discussing aesthetic treatments, skincare products, promotions, and treatment plans.
• Experience with electronic medical records (EMR), practice management software, and CRM systems is a plus.

Job Responsibilities

Client Interaction

• Greet clients warmly upon arrival and ensure they feel welcomed and comfortable.
• Answer phone calls, emails, and online inquiries promptly and professionally.
• Schedule appointments and manage the clinic's calendar effectively.
• Build strong patient relationships and deliver an exceptional guest experience.

Administrative Tasks

• Check clients in and out, process payments, and handle billing inquiries.
• Maintain accurate client records in the clinic's management software.
• Monitor inventory levels of office supplies and treatment products, and assist with restocking as needed.
• Assist with patient follow-ups, appointment confirmations, and rebooking to support patient retention.

Facility Support

• Ensure the reception area and waiting room are clean, organized, and fully stocked with promotional materials and refreshments.
• Coordinate with the medical and aesthetics staff to ensure seamless communication and daily operations.
• Support the clinical team in maintaining an efficient and welcoming patient experience.

Marketing & Patient Engagement

• Educate clients about available services, promotions, skincare products, and loyalty programs.
• Assist with social media and marketing campaigns, including content creation and patient engagement.
• Follow up with prospective patients regarding consultations, treatment plans, and scheduling.
• Support patient retention initiatives, promotional events, and practice growth opportunities.

Requirements:

• Previous experience in a front desk, administrative, or customer service role (experience in the medical or aesthetics field is a plus). 
• Strong organizational skills and attention to detail. 
• Excellent verbal and written communication skills. 
• Proficiency in scheduling software and Microsoft Office Suite. 
• Ability to multitask and stay calm under pressure. 
• A friendly and professional demeanor with a passion for delivering exceptional client experiences.