Mobile Associate - Retail Sales

Job Overview This role supports retail operations by engaging customers and facilitating their technology and service needs in a fast‑paced environment. The position involves building product knowledge, demonstrating technology solutions, and assisting customers throughout their shopping journey. Success is measured by customer satisfaction, proficiency in product knowledge, and effective use of digital resources. The work enhances customer experience and supports organizational goals by fostering strong relationships and loyalty. Job Responsibilities Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs. Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement. Complete required training to build knowledge of retail processes, systems, and wireless technology innovations. Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives. Also responsible for other duties/projects as assigned by business management as needed. Education and Work Experience High School Diploma/GED (Required) 6 months of customer service and/or sales experience in a retail environment (Preferred) Knowledge, Skills and Abilities Passionate customer advocate who is authentic and enjoys connecting with others (Required) Competitive drive and proven ability to succeed in a fast‑paced sales environment (Required) Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and resolving issues (Required) Effective at balancing customer needs and performance goals (Required) Other Requirements At least 18 years of age Legally authorized to work in the United States Travel No travel required. DOT Regulated No. Compensation and Training Hourly base pay is $19.00, plus $5.00 per hour training pay. Within the first 90 days, Mobile Associates receive on‑the‑job training and are eligible for hourly training pay. Upon completion, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000 per year. All employees are guaranteed to earn approximately $20 per hour inclusive of base pay and incentives. Eligible employees can also participate in an annual stock grant. Benefits Overview Medical, dental and vision insurance; flexible spending account; 401(k); employee stock grants and purchase plan; paid time off and holidays; tuition assistance and coaching; paid parental and family leave; childcare subsidy; pet insurance; commuter and transit programs. Equal Opportunity Employer T-Mobile USA, Inc. is an Equal Opportunity Employer. All employment decisions are made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity, national origin, marital status, citizenship, veteran status, disability status, or any other characteristic protected by law. Discrimination, retaliation or harassment based on any of these factors is not tolerated. #J-18808-Ljbffr T-MOBILE USA, Inc.