Fulfillment Center Operations Lead

About all.health all.health is a San Francisco-based health-tech startup building a device-enabled health management platform deployed through healthcare partners. The Logistics and Fulfillment Center supports physical delivery, return handling, inventory control, and operational traceability for all.health’s participant-facing device workflows. About the role all.health is hiring a hands-on Logistics and Fulfillment Center Operations Lead to help prepare, launch, and operate our San Francisco logistics hub. This is not a traditional warehouse-only role. The successful candidate will operate as a player/coach: hands-on enough to run daily physical fulfillment work directly, disciplined enough to refine and document the operating process, and capable of training and supervising temporary or full-time staff as volume scales. This is a highly hands-on role suited for someone who is detail-oriented, process-driven, and comfortable building operational structure in a fast-moving startup environment. Responsibilities Logistics & Fulfillment Operations Execute daily fulfillment, shipping, receiving, staging, and return workflows Prepare and verify outbound shipments using ERP and shipping systems Coordinate carrier pickups and shipment handoff activities Maintain organized staging, packing, receiving, and inventory areas Support reverse logistics and return intake processes Inventory Control Own inventory accuracy across all materials and pre-packaged device kits within the logistics hub Perform receiving, putaway, cycle counts, reconciliation, and discrepancy resolution Maintain physical inventory organization, traceability, and segregation of materials Reconcile inventory against ERP, shipping, and workflow records Escalate inventory discrepancies, damaged materials, or process exceptions Process Development & Operational Readiness Help refine and operationalize workflows prior to launch Develop SOPs, checklists, training materials, and visual controls Conduct workflow testing, time studies, and layout reviews to improve efficiency and scalability Identify operational bottlenecks, process gaps, and physical flow issues Support continuous improvement efforts using operational metrics and observations Team Support & Operational Discipline Help train and oversee temporary labor or additional staff as volume grows Reinforce SOP adherence, organization, safety, and quality standards Maintain accurate operational records and documentation Support a disciplined, audit-ready operating environment Qualifications Required 3–5 years of experience in logistics, fulfillment, warehouse, inventory control, or related operations Strong hands-on experience with inventory management and fulfillment workflows Experience using ERP, shipping, or inventory management systems Ability to build and improve operational processes in a fast-paced environment Strong organizational skills, attention to detail, and operational discipline Comfortable working in a highly hands-on role Ability to work onsite in San Francisco Preferred Experience in healthcare, medical device, regulated, or process-driven environments Familiarity with SOP development, inventory controls, audit trails, or quality-focused operations Experience with reverse logistics, returns processing, or high-accountability inventory environments Serialized inventory, regulated products, ISO, GMP-like or similarly controlled operations Familiarity with Lean, 5S, or continuous improvement methodologies Startup or early-stage operational experience Physical Requirements Ability to lift and move materials up to 50 lbs Ability to stand, walk, bend, lift, and move materials throughout the workday Ability to safely use pallet jacks and perform hands-on material handling tasks Addition Information First 90 Days First 10 Days Learn the logistics hub layout, workflows, inventory processes, shipping and return operations, and current operating assumptions. Identify immediate process, inventory-control, safety, and documentation gaps while establishing basic daily operating routines and baseline performance metrics. First 30 Days Refine workflows into clear SOPs, checklists, and operating procedures. Test and improve physical flows, staging, shipping, inventory control, and workspace layout to support safe and efficient execution. Establish operational metrics and identify risks or process gaps before scale. First 45-90 Days Support launch and execution of daily fulfillment and inventory operations with strong accuracy, organization, and process discipline. Use operational data to improve throughput, inventory control, and workflow efficiency while helping prepare the operation to scale beyond single-person capacity. #J-18808-Ljbffr