Business Office Coordinator Patient Care Scheduler

Job Description

Job Description

Make a measurable difference in the lives of others every day. Direct your service-inspired nature and communication talents into the highly rewarding profession of dentistry!

Add to that: Generous benefits, intelligent work schedule designed for work-life balance, and job responsibilities designed to make you and others smile!

North Fulton Smiles , the private practice of Dr. Veena Bhat and her remarkable team, is searching for a Patient Care Coordinator to add their smile and expertise to their workgroup! In this role, you’ll be the warm, welcoming first point of contact—whether in person or over the phone—while expertly managing scheduling, insurance, patient experiences, and communication to ensure both patients and team members have an exceptional experience every day. If you love connecting with people, staying organized, and turning everyday moments into something extraordinary, this role is for you!

What makes North Fulton Smiles a unique and healthy workplace? It’s the people! Our close-knit team exercises values of kindness, integrity, respect, and everything that comprises teamwork. These treasured values make North Fulton Smiles an amazing place to find purpose in your work and lifelong relationships.

YOUR PEOPLE SKILLS WILL INSPIRE SMILES.

After training, your role as a Patient Care Coordinator is varied, fast-paced, technical, and lots of fun. Roles and responsibilities include:

• Making an excellent first impression “at hello.”
• Answering the phone, addressing questions, directing calls.
• Scheduling: Crafting a busy and ideally scheduled day for our doctors and dental hygienists. If you enjoy putting a puzzle together, you’ll enjoy our scheduling system!
• Patient “check-in” procedures; dishing out North Fulton Smiles hospitality while updating registration and notifying the clinical team of the patient’s arrival.
• Cross-trained to support patient “check-out” procedures; earnestly inquiring about the patient’s experience, collecting monies, scheduling next recommended visit.
• Onboarding new patients, sharing first visit expectations and providing information to turn an ordinary call into an extraordinarily positive patient experience.
• Verifying insurance and translating benefits to patients to “up” their coverage IQ.
• Documenting conversations in the chart to keep all team members “in the know.”
• Working closely with all team members so that co-workers and patients all have an amazing day!

WHAT QUALITIES AND SKILLS ARE WE SEEKING IN OUR QUALIFYING CANDIDATES?

• Highly organized: Comfortably and frequently multitask with a smile.
• Customer service skills: Easily expresses empathy and professionalism.
• Communication skills! Comfortable leading patients into appointment times that help us to help them, discouraging late cancellations, and asking for money when payment is due.
• Fast keyboarding and solid computer skills: Do consider yourself “software savvy”?
• Excellent writing skills: Candidate must demonstrate excellent sentence structure, spelling, and accurate composition so that correspondence to patients is accurate and professional.
• Preference to work in a true team setting.
• Passionate desire to work in the healthcare field and help others.
• Excellent references.
• Highly organized: Comfortably and frequently multitask with a smile.

DENTAL EXPERIENCE IS NICE, BUT NOT REQUIRED. No doubt, prior dental experience is helpful to scale the learning curve but not necessary to master this rewarding role. We value “the right person.” Your income grows as your mastery the field grows!

COMPENSATION THAT IS REWARDING AND SUSTAINING: We offer competitive compensation with an array of benefits: 401K, paid time off, rewarding bonuses, and dental benefits for you and your family!

ENJOY AN AMAZING WORK SCHEDULE! This 4-day workweek averages between 30-32 hours per week! By alternating Monday-Thursday then Tuesday-Friday, we occasionally enjoy a 4-day weekend! You’ll love our schedule designed for work-life balance!

LEARN MORE ABOUT US:

READY TO SHOWCASE YOUR RESUME? TWO OPTIONS TO APPLY (read carefully, please!)

1. One routine option is to send your resume to us through ZipRecruiter.

2. PREFERRED OPTION: Do you want to stand out and be noticed? Showcase your enthusiasm for this position by sending your resume directly to our staffing consultant’s GMAIL intentionally shared below in a style to prevent spam grabbers:

SharingSmiles2Day at GMAIL dot com

Qualifying candidates will receive a response from our Staffing Consultants, Paige Healey and Kelly Miller, with additional application information within 1-3 business days after receiving your resume.

To help us stay organized as we search for another valued member to join our office, we respectfully request no drop offs, direct calls, or faxes to the office. Thank you!

Helpful reminder: Please check your spam or junk folder in case our reply to your resume is misdirected by security settings!