Card Services Product Strategist

Job Description

Job Description

Let’s Build Something Members Actually Love

This position is currently hybrid-eligible, with the expectation of three days pre-assigned on-site attendance. We require California residency and living within a 50-mile commute of our headquarters in Santa Ana.

We’re a credit union on the move—growing, innovating, and raising the bar for what members should expect. At Orange County’s Credit Union (OCFCU), we believe in simple, human banking rooted in purpose: “Simple Banking. For People, Not Profit.” With $3B in assets and 150,000+ members, we’re entering an exciting new chapter focused on growth, innovation, and exceptional member experiences.

This Card Services Product Strategist role is for a self-directed, analytical thinker who can turn insights into action and bring forward-thinking payments strategies to life.

What You’ll Do

Evolve our card portfolio strategy

• Development and optimization of credit and debit card programs (features, pricing, benefits)
• Anticipate payments trends and bring innovative solutions to market quickly
• Use data to uncover insights, drive performance, and improve interchange and portfolio growth
• Leverage new tools and technology, including AI, to elevate results

Drive enterprise impact

• Collaborate across teams to support growth in lending, business banking, and beyond
• Improve servicing models and empower teams with tools and insights

Influence with insight

• Stay ahead of industry trends and member expectations
• Use storytelling and data to influence leadership and shape strategy

Ensure operational excellence

• Streamline processes, improve efficiency, and maintain regulatory compliance
• Produce initiatives that enhance performance, profitability, and member satisfaction

Who You Are

• Proactive, accountable, and self-driven
• Analytical and structured, with a bias for action
• Curious and forward-thinking about payments and fintech
• Strong communicator who simplifies complex ideas
• Tech-savvy and comfortable using AI tools
• Motivated to build something meaningful and lasting

What You Bring

• Bachelor’s degree or equivalent experience
• 5+ years in card services, payments, or product development (financial services preferred)
• Proven success driving product growth and innovation
• Strong data analysis and performance optimization skills
• Advanced PowerPoint and executive presentation abilities
• Experience working cross-functionally to implement solutions

Why Join Us

• Make a real impact on members’ financial lives
• Influence strategy and present directly to leadership
• Be part of a forward-thinking, growth-focused organization
• Health Coverage – Comprehensive benefits, including Anthem, Delta Dental, and VSP, effective from your first day.
• Financial Security – Life insurance at no cost and a 401(k) plan with an employer match up to 6%.
• Work-Life Balance – 13 days of vacation and seven (7) sick days annually and paid holidays.
• Recognition & Growth – Annual merit increases, discretionary and referral bonuses, as well as educational grants up to $1,000 per year.
• Final offers are based on qualifications, experience, and internal equity. The anticipated range for this role is $95k - $118k annually.

Orange County's Federal Credit Union is an Equal Opportunity Employer. Pre-employment screenings, including background and credit checks, are required.