Customer Service Representative

Job Description

Job Description

SUMMARY

We are looking to Hire IMMEDIATLEY a Telephone Customer Service Representative for a Telecommunications company proving Internet/VIOP for residents and businesses throughout the local communities.

 

DUTIES AND RESPONSIBILITIES

· Assist customers over the phone and through email.

· Answering questions about services we offer.

· Scheduling installations and discos.

· Create a trouble ticket for service experiencing issues.

· Assist customer in attempting to troubleshoot issues.

· If needed, schedule a service call for field techs.

· Monitor orders to ensure full workflow has been completed.

· Follow up with field techs when installations are not completed.

· Route calls to appropriate departments.

· Assist in projects as director by supervisor.

 

KNOWLEDGE AND SKILLS

· Excellent communication skills to manage interactions with customers.

· Good work ethic and able to work independently and with minimum supervision.

· High school diploma, GED.

Intermediate computer skills including Microsoft Office and internet applications

\nCompany Description

Onward represents a fundamental CHANGE in telecommunications. Onward sells IP (Internet Protocol) from the ground up. Unlike other networks, we started with an all fiber network, that means no copper and none of the limitations that come with it. With this strong foundation, we created efficient operational processes and dynamic applications to support our top priority, the customer. This represents products that are flexible and easily adapted to keep up with a fast paced, technology driven market. Services can be installed in days, not weeks or months. Customers are Number 1.

Company Description

Onward represents a fundamental CHANGE in telecommunications. Onward sells IP (Internet Protocol) from the ground up. Unlike other networks, we started with an all fiber network, that means no copper and none of the limitations that come with it. With this strong foundation, we created efficient operational processes and dynamic applications to support our top priority, the customer. This represents products that are flexible and easily adapted to keep up with a fast paced, technology driven market. Services can be installed in days, not weeks or months. Customers are Number 1.