Manager, Care Management Support

Become a part of our caring community. The Manager, Care Management Support, contributes to the administration of care management. They provide non-clinical support to the assessment and evaluation of members’ needs and requirements to achieve and/or maintain optimal wellness state by guiding members/families toward and facilitating interaction with resources appropriate for the care and wellbeing of members. The Manager works within specific guidelines and procedures, applies advanced technical knowledge to solve moderately complex problems, receives assignments in the form of objectives, and determines approach, resources, schedules, and goals. The Manager’s decisions are typically related to resources, approach, and tactical operations for projects and initiatives within the departmental area. They require cross‑departmental collaboration, conduct briefings and area meetings, and maintain frequent contact with other managers across the department. Required Qualifications Must reside in Illinois Bachelor’s Degree 3 or more years of technical experience with Microsoft Word, Excel, and Outlook 3 or more years of management experience Demonstrated ability to conduct briefings and area meetings with excellent organizational and communication skills Passionate about contributing to an organization focused on continuously improving consumer experiences Ability to use a variety of electronic information applications/software programs, including electronic medical records Proficiency in analyzing and interpreting data trends Exceptional communication and interpersonal skills with the ability to build rapport with internal and external customers and stakeholders Proven critical thinking, organization, written and verbal communication, problem‑solving, and analytical skills Preferred Qualifications Master’s degree in business or a related field Previous experience working in a managed care field 5 or more years of previous management or supervisor level experience Knowledge of community health and social service agencies and additional community resources Additional Information Direct Reports: Up to 15 Associates Hours: Monday‑Friday 8:00 AM – 5:00 PM (flexible schedule if needed) with rotating on‑call/oversight during weekends and holidays Work Location and Travel: Hybrid Office – employees primarily work from the company office with occasional work from home to support focus work and work/life balance Work From Home Requirements: Minimum download speed of 25 Mbps and upload speed of 10 Mbps; wireless, wired cable, or DSL connection is suggested Satellite, cellular, and microwave connections may be used only if approved by leadership Humana will provide telephone equipment appropriate to meet business requirements for the position Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information Pay Range $78,400 – $107,800 per year for full‑time (40 hours per week) employment. The pay range may vary based on geographic location and individual experience, education, and other factors. This job is eligible for a bonus incentive plan based upon company and/or individual performance. Description Of Benefits Humana, Inc. and its affiliated subsidiaries offer competitive benefits that support whole‑person well‑being. Benefits include medical, dental, and vision coverage, a 401(k) retirement savings plan, paid time off (including personal, company, and volunteer holidays), paid parental and caregiver leave, short‑term and long‑term disability, life insurance, and additional opportunities for personal wellness. About Us Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through Humana insurance services and CenterWell healthcare services, we make it easier for millions of people to achieve their best health by delivering care and service when they need it. Equal Opportunity Employer Humana does not discriminate against employees or applicants on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability, or protected veteran status. We also take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and advance individuals with disabilities or protected veteran status, basing all employment decisions solely on valid job requirements. This policy applies to all employment actions, including recruitment, hiring, promotion, transfer, layoff, recall, termination, pay, and training. #J-18808-Ljbffr Humana