Store Lead (Full Time)

Store Lead (Full Time)

Job Category: Company Stores

Location: Chesapeake, VA 23325, USA

Description

About Grocery Outlet:

Our Mission: Touching lives for the better

Our Vision: Touching lives by being the first choice for bargain-minded consumers in the U.S.

Our Values & Behaviors: Achievement, Diversity, Entrepreneurship, Family, Fun, Integrity & Service

About The Team:

The Store team has the responsibility of growing sales while elevating the Grocery Outlet brand in a competitive retail atmosphere. We are a customer service driven environment that focuses on providing an engaging and welcoming shopping experience. Our team is agile and adaptable, open and receptive to new ideas, and communicates well across all levels. Drawing from the foundation of Grocery Outlet, our team has an entrepreneurial spirit that is fueled by the ability to make quick, smart decisions to drive the growth of the business.

About the Role:

The Store Lead is a critical position responsible for creating a welcoming environment and ensuring the store (or assigned department) operates at the highest standard of quality and service.

Whether overseeing the Front End or a Fresh Department, you are the bridge between store management and the team. The ideal candidate acts as a role model who enjoys interacting with people, works well under pressure, balances management support duties with hands-on work, and maintains a positive, can-do attitude. You will be responsible for inventory control, merchandising, team support, and delivering the customer service our shoppers expect. This role reports to the Store Manager.

Responsibilities Include:

Leadership & Team Development

• Task direction and support: Provide guidance to associates, acting as both a team member and a leader to ensure harmony and productivity.
• Workflow Management: Monitor workflow and support break coverage coordination and ensure breaks, tasks, and customer needs are handled promptly.
• Policy Enforcement: Model and reinforce company policies, procedures, and programs, and promptly elevate any concerns or issues to management to ensure a safe, positive environment for customers and employees.

Customer Service & Sales

• Sales & Margin: Maintain a strong focus on driving top-line sales and improving margin through effective ordering, strategic product merchandising, and consistent operational execution across the department, all while upholding Grocery Outlet Brand Standards.
• Customer Engagement: Interact with customers with kindness and enthusiasm, answering questions and ensuring they feel welcome.
• Problem Resolution: Willingly and promptly address customer complaints or concerns, including expediting returns, refunds, or helping locate items.
• Pricing Execution & Shrink Controls: Product related to all receiving, including DSD, markdown management, throwaway optimization, and unidentified shrink mitigation measures.

Operations, Inventory & Merchandising

• Inventory Management: Take inventory of merchandise and replenish/order products to drive sales and minimize out-of-stock.
• Receiving & Logistics: Perform receiving duties, verify orders against invoices, report shortages, unload trucks, and organize stock rooms.
• Stocking & Rotation: Ensure freshness and quality by rotating stock, discarding outdated products, and filling assigned sales floor areas.
• Store Conditions: Maintain a clean, safe, and orderly store/department, ensuring compliance with all guidelines and proper pricing/signage while adhering to Grocery Outlet Brand Standards.
• Merchandising: Drive product performance by creating detailed ordering plans, managing inventory flow, and executing strategic visual displays that capture customer attention.

Financial & Administrative (As Applicable)

• Cashier Support: Review and accept customer checks, perform overrides/voids, and resolve cashiering-related issues.
• Office Duties: Perform miscellaneous office duties, such as handling incoming/outgoing mail and ordering supplies.
• Equipment Operation: Safely operate backroom equipment such as pallet jacks, balers, and cardboard/trash compactors.

Food Safety, Safety and Compliance

• Maintain clean work environment.
• Ensure documentation is completed (cleaning logs, temp logs).
• Follow food safety/handling procedures, safety and company policies.

About You:

• High school diploma, GED, or equivalent preferred.
• Previous grocery or retail experience required. 2–5 years preferred.
• Flexible schedule to meet business needs.
• Ability to work in harmony with others as a team member and leader.
• Ability to interpret, understand, and follow instructions.
• Ability to deliver friendly, courteous, prompt customer service.
• Excellent verbal, written, and listening communication skills.
• Ability to interact with customers, associates, truck drivers, and vendors, all with a smile.
• Ability to work in stressful situations with the public and management.
• Prior bookkeeping or perishable experience is a plus.
• Forklift or pallet jack experience preferred.

Work Conditions (may include, but not limited to the following)

• Bending, walking, standing, lifting and kneeling for extended periods of time.
• Lifting up to 50 lbs. frequently or with team assistance when necessary.
• Duties in various parts of store in different temperatures and work environments.
• Interacting with customers, associates, truck drivers, and vendors.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.