Advanced Administrative Assistant - PA Operations - Butler Service Center

Job Description

About the Opportunity

This is an open position of West Penn Power, a subsidiary of FirstEnergy Corp.

Summary of Responsibilities for the Advanced Administrative Assistant Level:

• Performs various clerical, administrative and basic general duties including but not limited to data processing, record and file creation and maintenance, mail distribution, telephone reception, invoice processing and administrative support for department.
• Demonstrates a solid commitment to all aspects of safety.
• Resolves customer issues and requests in a prompt, courteous, and professional manner.
• Demonstrates sound internal and/or external customer service.
• Achieves customer satisfaction in all customer contacts.
• Provides advice, education, and encouragement to others.
• Independently anticipates and meets internal/external customer needs.
• Increases understanding of customer expectations and improves job skills.
• Follows up with customers when appropriate.
• Provides quality service to both internal and external customers.
• Uses effective communication skills with good judgment.
• Supports the department's administrative needs which could include maintaining of appointment calendars, meeting scheduling and various other responsibilities.

Summary of Qualifications for the Advanced Administrative Assistant level include:

• Must have high school diploma or GED.
• A minimum of 7-10 years of related work experience preferred.
• Must pass the Company's EEI Support and Administrative Selection System (SASS) test.
• Must have high proficiency in Microsoft Word, Excel and PowerPoint.
• Must demonstrate a questioning attitude to continue to learn, produce results, and strengthen existing relationships.
• Must have ability to follow established element practices, procedures, and instructions, and produce basic administrative work products in a thorough, timely and accurate manner.
• Must have excellent verbal and written communication skills.
• Must have ability to work effectively in a team environment.
• Must be able to work independently.
• Must have the ability to work in a fast-paced environment.
• Must have excellent customer service skills (friendly, courteous, helpful).
• Must be able to handle confidential information.
• Must demonstrate strong organizational skills and the ability to prioritize work load.
• Must have the ability to deliver quality, accurate work within established deadlines.
• Must have in-depth understanding of applicable products and/ or services and of customer needs and expectations.

Benefits, Compensation & Workforce Diversity

At FirstEnergy, employees are key to our success. We depend on their talents to meet the challenges of our changing business environment. We are committed to rewarding individual and team efforts through our total rewards philosophy which includes competitive pay plus incentive compensation, a company-sponsored pension plan, 401(k) savings plan with matching employer contribution, a choice of medical, prescription drug, dental, vision, and life insurance programs, as well as skills development training with tuition reimbursement. Please visit our website at to learn more about all our employee rewards programs. FirstEnergy proudly supports workforce diversity. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability. No recruiters or agencies without a previously signed contract. Unable to sponsor or transfer H-1B visas currently.

Safety

Safety is a core value for FirstEnergy and is essential to all our business activities. We ensure employees have the tools, information, and processes to perform their duties in a manner that assures safety for themselves, their co-workers, our customers and the public. Our goals are to provide a safe work environment, to maintain an accident-free, injury-free workplace, and to promote and maintain public safety. To meet these goals, we dedicate ourselves to achieving world-class safety standards.