Field Service Supervisor

Job Posting

Linder Industrial Machinery Company is recognized as one of the nation's premier heavy equipment dealers providing quality new, used and rental equipment across 27 branch locations in Florida, Georgia, Virginia, South Carolina, and North Carolina. Linder's commitment to delivering superior industrial machinery solutions is shared by our leading equipment partners such as Komatsu, BOMAG, Deutz Fahr, Atlas, Konecranes, Mantsinen, Superior Brooms, Terramac, and many more.

Job Summary:

Responsible for maintaining the scheduling of all fieldwork, communicating and advising customers (both external and internal) of all aspects of repairs, and enforcing the companys policies and procedures.

Responsibilities:

Coordinate field repairs, services, and maintenance of equipment

Direct troubleshooting, inspection, repair, and testing of equipment in the field

Develop and maintain repair schedules for all field personnel on a daily basis

Create work orders and oversee ordering of necessary parts and materials, providing all pertinent information to the service department administrative assistant for the closing of work orders and invoicing

Maintain constant communication with customers by providing repair estimates, change recommendations, scheduling, and completion dates for field repairs and services, and obtaining customer approval for these services

Communicate with other internal department by providing repair estimates, change recommendations, scheduling, and completion dates for field repairs or services

Oversee maintenance condition of all rental units in the field

Responsible for receiving, pre-delivery, and delivery condition of all new equipment in the field, maintaining all necessary records

Provide schedules for outside vendors and manufacturers

Responsible for Specialized Tooling utilized in the field, condition of tools, maintenance and updating

Track the failed parts removed from all machines in the field customer, internal, or warranty repairs within company guidelines

Oversee maintenance of field technician service trucks, lube trucks, and other service department vehicles for safety, repairs, and maintenance

Education/Experience/Skills:

Associate Degree or equivalent experience

Five years experience as a heavy equipment technician

Excellent written and verbal communication skills

Thorough understanding of basic mechanical, hydraulic, electrical, and structural systems

Knowledge of the companys parts order system and work order system

Proficient in Word, Excel, and other software programs

Excellent organizational skills

Linder Industrial Machinery Company is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.