Systems Operations Administrator

Technical Operations SpecialistThe Technical Operations team provides day-to-day IT/AV technology, infrastructure, and operational support to client's LIVE Opening/Closing bell ceremonies, onsite events, outdoor advertising, and LIVE broadcast reports to various financial networks.ResponsibilitiesProvide operational support for real-time, LIVE in-studio Video Wall operations – including console operation, data monitoring, support for video wall display sources, and performing hardware/software upgrades.Provide operational support for real-time, LIVE external LED sign operations – including console operation, content scheduling, display source support, and playback support.Monitor real-time data feeds, video content, and core infrastructure systems for software/hardware errors, failures and capacity issues; troubleshoot, diagnose and escalate to senior administrators, software development, and external vendors.Follow and update procedures for startup and shutdown of core systems.Support hardware/software platforms on all pertinent infrastructure and application servers, which handle real-time data dissemination to external displays.Support and maintain Production systems for video routing and control, content management, and system alerting and monitoring.Perform regularly scheduled systems patching and security updates.Engage with the software development group to enhance software functionality and efficiency.Interface with various internal departments to support technical requirements for onsite events, LIVE productions, and advertising commitments.Maintain systems infrastructure in the Dev and QC labs, which include data consistency reporting, regression testing, and executing test scripts.Perform PC/network technical support to onsite system users.Assist in business-side technology projects as it relates to formulating hardware/software and networking solutions to meet project requirements and specifications.Provide A/V support for onsite events – including acquiring client A/V requirements, testing pertinent equipment, and providing technical support for events.RequirementsBachelor’s degree in Computer Science, Information Systems or a related discipline or work experience and formal training equivalent to a four-year degree.5+ years experience working in 24x7 real-time, mission-critical environments is a must with an emphasis on providing excellent customer service.Experience with supporting AV Production systems is a PLUS.Must be able to work beyond normal business hours.Must be able to work various shifts.Must be able to excel in a team-oriented environment.Multi-tasking is required and being detail-oriented is critical.Excellent oral and written communication skills.Nature of position involves direct contact with situations involving high stress in a LIVE, extremely visible environment.Proficient knowledge/experience in Wintel and networking technologies including operating systems, back-end applications, server software, and switches/routers.Proficient knowledge/experience of current virtualization technologies including VMware and/or Microsoft Hyper-V is preferredFinancial and/or Broadcast industry experience is a PLUS.Cisco, KACE, SolarWinds, SQL knowledge/experience is a PLUS.Webcasting, Encoding and Streaming knowledge/experience is a PLUS.Photoshop, Flash, creative and graphics rendering knowledge/experience is a PLUS.