Operations Clerk II

Job Description:
Job Title: Operations Clerk II
Location: Houston, TX 77032-Onsite
Duration: 5 Months (Possible Temp to Hire)
Schedule: Monday Friday, 7:30 AM 4:30 PM | 40 hours/week
XXXX: XXXXXXXXXXX XXXXXXXXXXX Per hr. on w2.

Position Overview

Seeking an experienced Operations Clerk II / Operations Support Associate to support branch and operational activities through accurate data management, customer issue resolution, order processing, documentation, billing, invoicing, and administrative coordination.

The ideal candidate will have strong ERP experience , excellent analytical and problem-solving abilities, strong Microsoft Office skills, and the ability to research and resolve discrepancies independently. Experience with SAP, CRM, Field Service applications, customer master data, purchase orders, invoicing, and order processing is highly desirable.

This is an onsite position supporting Xylem's Houston International location and may involve interaction with internal teams, external customers, service centers, and third-party order processors.

Key Responsibilities

• Support daily operating activities and administrative functions for the branch, plant, department, or operations team.
• Perform routine and non-routine administrative and operational tasks.
• Investigate, research, and resolve customer issues and operational discrepancies.
• Review, analyze, validate, and cleanse data to ensure accuracy.
• Collaborate with internal departments, external customers, vendors, and service centers.
• Provide onsite operational support to service centers as needed.
• Handle exception reporting related to non-compliant purchase orders.
• Research and resolve issues associated with third-party order processors.
• Create orders for quoted jobs, installations, and other customer requirements in SAP/ERP systems .
• Submit invoices through customer and vendor portals.
• Assist with standard customer master data workflows and maintenance.
• Support customer contracts, billing, invoicing, payment processing, and documentation.
• Maintain accurate operational records, reports, and documentation.
• Assist with the coordination and implementation of operational strategies, solutions, policies, and procedures.
• Help establish or adjust work procedures to meet operational schedules and business requirements.
• Support operating goals, business plans, and departmental objectives.
• Identify opportunities to improve methods, processes, performance, and quality.
• Recommend changes to working conditions and processes to improve operational efficiency.
• Communicate operational strategies, solutions, policies, and procedures to employees as needed.
• Work independently with minimal supervision while also contributing effectively as part of a team.
• Perform duties in accordance with Xylem's Delegation of Authority (DOA) policy.
• Maintain a safe work environment and contribute to Xylem's culture of innovation, collaboration, and accountability.

Required Qualifications

• 3 5 years of relevant operations, administrative, clerical, customer service, order processing, or business support experience preferred.
• High school diploma with at least 2 years of relevant experience, or bachelor's degree with demonstrated capability in similar work.
• Strong ERP skills and ability to learn new systems quickly.
• Strong analytical and problem-solving skills.
• Ability to independently research and resolve discrepancies.
• Strong attention to detail and data accuracy.
• Excellent written and verbal communication skills.
• Strong organizational and time-management skills.
• Ability to collaborate effectively across multiple departments.
• Understanding of general business and operational concepts.
• Proficiency with Microsoft Office , including Excel, Word, and Outlook.
• Ability to work effectively in an onsite, fast-paced operational environment.

Preferred Skills

• SAP / ERP
• Order Processing
• Customer Master Data
• Data Analysis and Data Cleansing
• Purchase Orders
• Exception Reporting
• Billing and Invoicing
• Vendor Portals
• Customer Contracts
• Payment Processing
• CRM Systems
• Field Service Systems
• Microsoft Field Service
• Microsoft CRM
• Microsoft Office
• Excel
• Operations Support
• Branch Operations
• Administrative Support
• Customer Issue Resolution
• Discrepancy Resolution
• Documentation
• Process Improvement
• Cross-functional Collaboration
• Delegation of Authority (DOA)

Ideal Candidate Profile

The strongest candidates will typically come from operations support, administrative operations, order management, customer service operations, branch administration, sales operations, or ERP-based clerical environments . Candidates with SAP experience and exposure to order creation, purchase orders, billing/invoicing, data management, and customer issue resolution should be prioritized