FHC Patient Access Referral Specialist I

Job Title

Referral Specialist

Job Description

CHARACTERISTICS OF THE WORK Under close supervision, performs all referral-related work, as well as interacts with multiple Family Health Centers (FHC) personnel and outside healthcare systems.

Examples of Duties

EXAMPLES OF THE WORK (These statements are intended to be illustrations of the work of this class.) Processes and manages all requests for referrals. Verifies diagnosis codes that support medical necessity for referrals. Schedules appointments for procedures and/or medical consults. Prepares Transition of Care document in the electronic health record (EHR) and submits all necessary documents to referral office via direct message, when applicable, or through the fax server. Communicates details of the referral order and referral management module in EHR and Practice Management System (PMS). Queries ordering provider as necessary to obtain all information required by the referral office. Closes out referral orders in EHR and the referral in PMS when the referral expires or results of visit are received. Identifies patients with Limited English Proficiency (LEP) and/or other communication barriers and uses the appropriate interpretative services. Documents as appropriate on the medical record, forms, and/or computer the required documentation related to interpretative services. Adheres to standard precautions. Performs related work as required.

Minimum Requirements

MINIMUM REQUIREMENTS High school graduation or its equivalent. One year of experience as a medical office specialist in a federally qualified health center (FQHC) or health care setting. An equivalent combination of training and experience may be substituted, as determined applicable by Civil Service. PHYSICAL REQUIREMENTS AND WORKING CONDITIONS Responds to patient and FHC needs via telephone, internet, fax, computer software, and in person. Lifts and carries materials weighing up to 15 lbs. Spends extended periods of time sitting, standing, and walking. Spends extended periods of time typing and reading computer screens. Identifies medical record documentation, requests, and/or releases. SPECIAL REQUIREMENTS Must be available to work extended hours as necessary. Must provide own transportation to work at other FHC locations as needed.

Supplemental Information

An Equal Opportunity Employer Test Weights To Be Determined Please note that Training & Experience scores are based on the relevant (as determined by the hiring agency and Civil Service) training and experience, as listed on your application and/or resume, as submitted here. Any information that is unclear or that is not listed on your application and/or resume will not be considered in the calculation of the Training & Experience score. This also means that you should list your employment dates, including the month and year (i.e., 02/2010 to 08/2015) of employment, as well as the number of hours worked per week.

CLINIC LOCATIONS AND HOURS:

FHC - Portland 2215 Portland Avenue Louisville KY 40212 View phone number on click.appcast.io Monday - Thursday: 8:00am - 9:00pm Friday: 8:00am - 4:30pm Saturday: 8:00am - noon Sunday: Closed

FHC - East Broadway 834 East Broadway Louisville KY 40204 Monday - Thursday: 8:00am - 9:00pm Friday: 8:00am - 4:30pm Saturday: 8:00 - 12:00pm Sunday: Closed

FHC - Phoenix (Healthcare for the Homeless) 712 E Muhammad Ali Blvd Louisville KY 40202 Monday - Friday: 7:30am - 4:00pm Saturday - Sunday: Closed

FHC - Iroquois 4100 Taylor Blvd Louisville KY 40215 Monday: 8:00am - 4:30pm Tuesday: 8:00am - 8:30pm Wednesday - Friday: 8:00am - 4:30pm Saturday - Sunday: Closed

FHC - Fairdale 1000 Neighborhood Place Fairdale KY 40118 Monday - Friday: 8:00am - 4:30pm Thursdays: 8:00am - 8:30pm Saturday - Sunday: Closed

FHC - Southwest 9702 Stonestreet Road, Suite 220 Louisville KY 40272 Monday - Wednesday: 8:00am - 4:30pm Thursday: 8:00am - 8:00pm Friday: 8:00am - 4:30pm Saturday - Sunday: Closed

FHC - Americana 4805 Southside Drive Louisville KY 40214 Monday - Friday: 8:00am - 4:30pm Saturday - Sunday: Closed

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