Dispatch Supervisor

The Dispatch Supervisor serves as the on-duty leader during assigned shifts and acts as the primary point of coordination in emergency and non-emergency situations.

Primary Responsibilities:

Operational Oversight

• Serve as the on-duty supervisor for Dispatch operations, assuming command responsibility in the absence of senior management.
• Oversee daily dispatch functions, including radio, telephone, fire alarms, CCTV, and computer-aided dispatch systems.
• Promptly receive, prioritize, and dispatch calls for service in accordance with established protocols.
• Coordinate and request assistance from Law Enforcement, Fire, and EMS agencies as required.
• Maintain awareness of and support Emergency Action Plans and Emergency Operations Center functions.

Supervision & Leadership

• Supervise, coach, and support Dispatch personnel, including scheduling, coverage, and shift oversight.
• Train new dispatch team members and ensure documentation, logs, and reports are complete and accurate.
• Provide guidance, corrective action, and performance feedback as appropriate.
• Assist with interviews, onboarding, evaluations, and disciplinary investigations when required.
• Promote professionalism, teamwork, and positive guest service standards always.

Technology & Systems Support

• Monitor and operate multi-channel radio systems in compliance with department policy and FCC regulations.
• Oversee use and functionality of CCTV systems, alarm monitoring platforms, call boxes, and related equipment.
• Assist with maintaining computer-aided dispatch and electronic reporting systems.
• Support technology upgrades, maintenance, and coordination with IT and external vendors as assigned.
• Distribute, track, and control radios and communication equipment issued to authorized personnel.

Administrative & Compliance Duties

• Ensure enforcement of all Security policies, procedures, and applicable state and local laws.
• Maintain accurate records, logs, and dispatch documentation.
• Enter, retrieve, and manage computerized data related to security and dispatch operations.
• Support Manager-on-Duty (MOD) responsibilities when assigned.
• Provide assistance and coordination with other Security units and departments as needed.
• Perform all other duties as assigned.

Desired Qualifications:

• High school diploma or dquivalent
• Minimum 18 years of age
• 3–7 years of security, public safety, dispatch, or law enforcement experience.
• Previous supervisory or leadership experience.
• Prior experience in security, public safety, or dispatch needed
• Demonstrated experience providing leadership, direction, or oversight to dispatch or security personnel.
• Ability to type at least 30 words per minute and use standard computer applications.
• Eligible to be licensed as a Security Officer in the State of New Jersey, including successful completion of required background checks.
• Valid driver’s license preferred.
• Knowledge of FCC regulations and security or law enforcement procedures.
• Experience with surveillance systems, emergency communications, and technology-based dispatch platforms.
• Knowledge of Simplex Fire Alarm System
• Experience training, developing, and motivating diverse teams.
• Post-secondary education, military, or advanced public safety training.

Physical Job Requirements:

• Frequent sitting and sustained use of computers, phones, and radio equipment.
• Occasional standing, walking, bending, stooping, reaching, and lifting.
• Ability to lift and carry equipment and materials up to 30–50 pounds occasionally.
• Ability to perform repetitive keyboard and hand movements.
• Maintain sufficient physical capability to respond to emergencies as required.

American Dream is an equal-opportunity employer and is committed to providing a workplace free from harassment or discrimination. All employment decisions are to be made without regard to race, color, age, gender, sexual orientation, religion, marital status, pregnancy, national origin/ancestry, citizenship, physical/mental disability, military status or any other basis prohibited by law.