Systems Engineer
SGS Consulting
Job Responsibilities:
- Provide hands-on Windows 10/11 desktop support, including imaging, configuration, and troubleshooting for control room and operational environments.
- Maintain, diagnose, and repair server and workstation hardware, including HPE, Dell, and Cisco MDS systems.
- Support enterprise data center environments involving storage hardware, server refresh efforts, and infrastructure upgrades.
- Assist with NERC CIP–compliant processes, documentation, and security requirements for regulated utility systems.
- Coordinate IT change management tasks using tools such as ServiceNow and JIRA, ensuring compliance with established procedures.
- Work with networking fundamentals including TCP/IP, domain administration, and Windows networking support.
- Interface with technical leads, management, and control room operators, providing clear communication and timely updates.
- Travel as needed between sites, including weekly visits to the Bethesda Control Center.
- Support utility projects including storage infrastructure refreshes, server hardware upgrades, and workstation deployment for real-time systems.Collaborate with an 18-member engineering/IT team to maintain system availability and operational continuity
Skills:
- Windows Desktop Support: Windows 10 & 11 imaging, configuration, troubleshooting.
- Server Hardware Support: Dell OpenManage, HPE OneView, server diagnostics & maintenance.
- Networking: Windows networking, TCP/IP, domain administration.
- ITSM & Change Management: ServiceNow, JIRA, structured change control processes.
- Regulatory & Security: NERC CIP experience (highly preferred).
- Communication & Leadership: Strong verbal communication with operators, management, and technical teams.
- Storage & Virtualization: NetApp, VMware.
- Networking Hardware: Cisco MDS.
- Scripting & Automation: PowerCLI, PowerShell.
- Real-Time System Support: Utility control room and operational system experience (preferred).
Education/Experience:
- Bachelor's.
Vacancy posted more than 2 months ago
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