Patient Service Representative

Patient Service RepresentativeUnder general supervision, the Patient Service Representative is responsible for providing exceptional customer service, along with performing patient pre-admission, admission, transfer, and discharge activities. Individuals in this role collect and validate patient insurance information, identification, prepares registration forms, and collects fees as required to coordinate activities for patients to receive care.Essential Functions and Responsibilities:Ability to interact effectively, and in a supportive manner with persons of all backgroundsSustain excellent patient interactions using clear communication and problem-solving skillsAssess walk-in traffic for potential emergenciesCheck-in patients at the front desk in perpetration for their appointment with a provider and scan all documents into the patient's chartAssist patients with completion of pre-registration forms, ensuring all items are signed, and medical records are distributedInforms patients of costs of care being provided. Collect all fees and apply to patients' chartCollect and record copayments and outstanding balances, and balance cash drawer dailyCover medical records and prior authorizations when neededCommunicate efficiently to back-office staff regarding needs of patientsMaintain confidentiality of sensitive patient information at all timesAnswer the phone in a professional manner and follow procedures for routing callsEnsure reception area and waiting rooms are clean. Regularly sanitize counters, surfaces, and reception area itemsPerform other duties as assigned