Lead Field Service Technician

NerdsToGo is a cool, fast-growing brand that provides computer solutions to residential consumers and small businesses. We service every type of technology from computers, phones, tablets and printers to networks, internet connections, security and much more! Job Summary The Lead Field Service Technician ("Certified Nerd") will complete desktop configurations, installations and upgrades of personal computer hardware and software, perform inventories and preventative maintenance, provide software and operating system support on Mac and all versions of Windows. The Nerd must have strong field service background and customer service skills. Nerds must have solid technical skills, good communication skills and the desire to be a part of growing and exciting team. Responsibilities Onsite computer solutions for Windows-based PCs and Apple computers PC Hardware and software fault isolation and repair Virus protection and Spyware/Adware removal Data recovery and loss prevention Computer security enhancement System repair and upgrades Support creation of home and small business solutions to solve customer short and long term needs Software upgrade and installation Experience in working with non-technical customers and setting them at ease Network installation and maintenance (wired, wireless, LAN, WAN) - Primarily focused on in-home solutions Qualifications 2-5 years of experience with Windows-based PCs (Win7, Win8, Win10) and networking Strong knowledge of PC troubleshooting and repair, both hardware and software/OS Knowledge of network troubleshooting, wiring, PC troubleshooting (ex. Network+, MCSE, etc.) Proficiency with peer-to-peer and client/server network configurations and troubleshooting Benefits/Perks Great culture Opportunity to impact Managed Service Provider clientele Access to fully branded Nerd Van Opportunity to be a part of a growing brand! Compensation: $40,000.00 - $65,000.00 per year Bonus structure is available for high performance #TalkNerdyToMe Compensation: $45,000.00 - $60,000.00 per year IT SERVICE PROFESSIONALS NerdsToGo is dedicated to providing customers with fast, friendly, and knowledgeable Computer Service and Technology Solutions for a variety of devices. Our professional “Nerds” can help fix your Apple, Android, or Microsoft product, from cracked iPhones to slow or unresponsive laptops and everything in between. JOIN OUR TEAM AT NERDSTOGO At NerdsToGo, our technicians don’t just "go to work." Our business model has created a culture of excellence where Nerds are given the opportunity to grow and profit from their skills, while offering a high-standard of professional service to each and every one of our many loyal customers. If you are ready for an opportunity to do what you love doing, have fun, and be part of one of the fastest growing companies in the industry, you’ve come to the right place. NOW HIRING! We’re growing fast, so we’re looking for skilled applicants to fill positions throughout the country. If computers, smartphones, and tablets speak to you, or if you’re looking to expand your talents and start helping others with their IT problems, NerdsToGo may be the right fit for you. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Nerds To Go Corporate. #J-18808-Ljbffr