HVAC Inside Sales & Service Manager

Hajoca Corporation is one of the country’s largest privately-held wholesale distributors of plumbing, heating & cooling, and industrial supplies. Founded in 1858, Hajoca is a company based on the principles of “Service, Integrity, Reliability,” and on relationships of trust and support with teammates, customers, and suppliers. Throughout its history, Hajoca has played an active role in shaping advances in plumbing. However, we attribute our success to two simple truths; a unique business philosophy and talented people. Hajoca is all about the people, who give us our advantage, and who will guide us successfully into the future.

Although Hajoca is a large company, we work in a decentralized environment where each of our locations, called Profit Centers (PCs), is run by the Profit Center Manager as if it were their own small business. A typical Profit Center is the heart of our business and consists of a warehouse, counter, sales office, and (sometimes) a showroom. Our PCs conduct business under unique trade names and offer a customized business approach, honoring what’s special about each local marketplace.

Hajoca is one of those trade names and is looking for a HVAC Inside Sales & Service Manager at their Hendersonvile, NC location.

Are you a leader that excels in managing and developing a team? Are you excellent at building relationships and ensuring an elevated level of customer service? Do you have experience in a sales environment? If so, we’d like you to join our team as an Inside Sales & Service Manager .

About the Role:

You will:

• Oversee all aspects of performance, sales operation, and financial performance of the Inside Sales team.

• Manage, recruit, hire and train a team of inside sales personnel.

• Set clear performance expectations and goals for teammates and conduct regular performance evaluations to assess progress and provide feedback.

• Work with PCM to establish revenue and margin targets. Establish individual sales goals and hold salespeople accountable for achieving goals.

• Analyze financial reports and implement appropriate strategies to increase sales, improve operating efficiencies, manage assets, and increase return on investment and profit sharing.

• Effectively manage customer contacts and relationships to provide excellent customer service, build sales volume, and constantly increase overall customer satisfaction.

• Attract and retain customers.

• Build relationships in the community through local marketing efforts, hosting special events to build a repeat and new customer base, and attending industry-related vendor functions and professional events.

• Conduct all business in accordance with Company policy and procedures.

• Maintain and insist upon a safe working environment in accordance with Company policy and procedures.

• Safeguard and maintain all Profit Center assets – buildings, fleet, equipment, inventory, and receivables.

• Successfully complete required safety and compliance training programs as assigned.

• Perform other reasonably related duties as assigned by immediate supervisor and other management as required.

About You:

• 5+ years’ experience in customer service or inside sales; contractor sales preferred.

• 1+ year of leadership experience

• Knowledgeable of products sold in the Profit Center and effective sales techniques.

Our ideal candidate will also:

• Possess leadership qualities and be viewed as a leader.

• Have experience promoting a productive and positive team environment, coaching staff to do their best work to achieve the highest levels of customer satisfaction.

• Possess a strong work ethic and a high standard of integrity.

• Be able to build and maintain quality relationships with co-workers, customers, and vendors.

• Possess strong personal sales skills and the ability to lead a highly effective sales team.

• Be able to interpret financial report data to determine success/failure of plans and to take appropriate action to adjust business plans ensuring success.

• Effectively use Microsoft Office software (Outlook, Word, Excel) to communicate via email, to maintain weekly sales plans, call reports, and customer contact files, and to analyze customer data.

• Demonstrate outstanding customer service, telephone/verbal communication, and generous listening skills.

• Be able to learn and operate the computer related systems used to process orders.

• Be able to learn to operate warehouse material-handling equipment.

• Read, write, speak, and understand English.

• Be able to add, subtract, multiply, and divide, using whole numbers, common fractions, and decimals.

The benefits of working with us:

Our culture is well-suited for exceptional people who use their talents to drive business and want to share in the financial success their efforts yield. In addition to a competitive starting wage, we offer a Profit-Sharing Program that provides each team member with an opportunity to earn a direct share of the profits on an annual basis. In addition to our generous compensation package, Hajoca also offers:

• Medical, dental, vision, and prescription coverage
• Accident, Hospital Indemnity, and critical care coverage
• Life insurance and Long Term Disability
• Pre-tax accounts for healthcare, dependent care, and commuter benefits
• Paid vacation, holidays, and sick time (sick time also offered to PT team members as required by state law)
• Paid pregnancy and parental leave
• Paid day of community service

Full-time and part-time benefits:

• 401(k)
• Retirement cash account with company contributions
• Targeted training programs focused on your personal and professional growth
• Company wellness program
• Employee discounts
• College tuition benefits

EEOC Statement

Hajoca Corporation is an Equal Opportunity Employer (Equal Opportunity Employer/Veterans/Disabled).

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity/expression, national origin, age, veteran status, disability, or any other protected category pursuant to federal, state or local laws and will not be discriminated against on the basis of any such categories/status. Hajoca is committed to providing reasonable accommodations for qualified individuals with disabilities including, but not limited to, during the application process. Please let us know if you need assistance or an accommodation due to a disability.

Background Screening Statement

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