IT Technician

IT Technician

Position could be based out of Marshfield, Adams, or Hixton.

Primary Objectives of Position:

• Provide exceptional technical support to ensure the smooth operation of company IT systems.
• Maintain a proactive approach to identify and resolve IT issues impacting user productivity.
• Facilitate a positive user experience by efficiently addressing technical inquiries and requests.

Responsibilities of the Position:

• Configure and deploy new workstations for incoming employees.
• Set up user accounts, email access, and necessary software applications.
• Ensure new workstations meet company security standards and performance requirements.
• Implement hardware and software upgrades to existing workstations according to company guidelines.
• Maintain detailed documentation of upgrades performed on each workstation.
• Test and troubleshoot any issues arising after system upgrades.
• Provide technical support for employee mobile devices (phones, tablets) related to company applications and email access.
• Assist with mobile device configuration, security settings, and troubleshooting common problems.
• Maintaining knowledge of current and upcoming technologies.
• Performs other duties as assigned.

Qualifications:

• Minimum 1 year of experience in a technical support role.
• Prefer an associate degree in a technology related field or equivalent years of experience.
• Strong understanding of computer hardware and software.
• Experience with user account management and windows workstation deployment.
• Excellent troubleshooting and problem-solving skills.
• Effective communication and interpersonal skills to build rapport with users.
• Ability to work independently and prioritize tasks in a fast-paced environment.
• Must have a valid driver's license and insurability.
• Must be able to lift 30 pounds.