System Administrator II

SYSTEM ADMINISTRATOR II

WHAT YOU'LL DO:

This role is responsible for procuring, configuring, implementing, and supporting server infrastructure (physical or virtual) and virtual/hosted cloud server solutions.

WHO WE ARE:

At AAA Washington, we equip our members with trusted service and expertise to confidently travel through life. We provide our members with best-in-class roadside assistance, discounts and rewards, travel services and insurance. For over 120 years, we've served our members, not shareholders, so our growth supports innovation for the Club today and for the future. Seeking to reflect the communities we serve and create an inclusive culture, we encourage employees to bring their full self to work and support applicants from all backgrounds, abilities and walks of life to apply.

WHY YOU'LL LOVE WORKING AT AAA WASHINGTON:

You'll play an important role in bringing AAA Washington's spirit of service and peace of mind to our membership. Consistently ranked as one of the Best Places to Work by Puget Sound Business Journal, we aim for work-life balance across the organization. We support hybrid and remote work options for many positions based in our corporate office (Bellevue, Washington) along with some of the best benefits in the region!

ESSENTIAL DUTIES/RESPONSIBILITIES:

• Manage and maintain the organization's server, workstation, and application infrastructure.
• Perform routine maintenance tasks, such as patching, updates, and backups under supervision
• Monitor and troubleshoot server and application issues.
• Participate in development of disaster recovery strategies for the AAA Washington server environment
• Monitor batch job production operations.
• Manage Active Directory, Group Policy, and other related Windows services.
• Develop and maintain PowerShell scripts for automation of routine tasks.
• Participate in planning and executing system upgrades and migrations.
• Document technical procedures and processes.
• Collaborate with other IT teams to provide solutions for complex technical issues.
• Have an understanding of ITIL change management process and procedures
• Other duties as assigned by Manager
• Responsible for development of disaster recovery strategies for the AAA Washington server environment.
• Responsible for ensuring that key controls defined for server infrastructure are appropriately performed.
• Responsible for server backup and restore services, including administration and management of the backup systems.
• Collaborate with application developers and third-party software vendors to ensure provisioned servers meet application specifications and standards.
• Monitor batch job production operations.
• Provide input to quotes and invoice reviews prior to approvals.
• Participate in rotating 24x7 on-call support.
• Contributes to a positive team dynamic through respectful interactions, positive contributions, and active collaboration to achieve department and organizational goals.
• Incorporates AAA's vision, mission and values in day-to-day activities and behaviors; guides and motivates others to remain committed to AAA's vision mission and values.

SUPERVISORY RESPONSIBILITIES:

• None

MINIMUM QUALIFICATIONS:

• Bachelor's Degree (BA) in business, information systems, computer science or related field or equivalent experience
• 5+ years' experience in server administration or server management
• 5+ years' experience in server virtualization (VMWare)

PREFERRED QUALIFICATIONS:

• Industry recognized certification preferred

CERTIFICATES, LICENSES, REGISTRATIONS:

• Valid state Driver's License

KNOWLEDGE, SKILLS, ABILITIES:

• Knowledge of key trends and strategies, including virtualization; blade server technology, public and private cloud, server monitoring, server security standards.
• Knowledge of various operating systems, such as Windows Server, RedHat, Linux, VMWare
• Knowledge of cloud services and hybrid-cloud services
• Working knowledge of M365, SCCM, Azure Active Directory, Active Directory, Exchange, Endpoint Manager, Defender365, Avaya, Genesys Cloud, VPN, TCP/IP, DNS, DHCP, BIG-IP, SQL Server, Rubrik and various system monitoring tools such as Solarwinds.
• Working knowledge of server hardware including, firmware, driver and security patching processes
• Ability to communicate and engage effectively with a diverse audience, including front line technical staff, non-technical staff & management, and vendors.
• Skilled in operational and technical ability to manage complex server environments and associated infrastructure.
• Knowledgeable in M365 Tenants, AWS, Azure
• Ability to thrive in an environment with competing priorities from multiple stakeholders
• Strong troubleshooting and analytical reasoning skills
• Ability to work independently as well as collaboratively
• Ability to establish rapport and gain the trust of others, motivate/influence others to actions that drives business impact and alignment

SALARY:

• Hiring Range: $98,634 - $113,424
• Opportunity to earn a discretionary bonus based on company performance

BENEFITS WE OFFER:

• Health insurance (medical, vision, dental and prescription drug)
• Up to 22 days of Paid Time Off (PTO) in the first year
• Eleven paid holidays in addition to PTO
• 401(k) with Employer Match
• Life, Short-Term Disability and Long-Term Disability insurance
• Flexible Spending Accounts
• 4 Hours of Volunteer Time Off per year
• On-Demand Pay / Earned Wage Access
• Free Premier RV AAA Washington Membership
• Travel, Insurance, and Membership Discounts and Perks
• Paid, on-going training throughout your career
• THRIVE wellness program
• Tax-advantaged commuter benefit
• Free parking
• Financial Literacy Education

WORK ENVIRONMENT & PHYSICAL DEMANDS:

The physical environment is typical of a standard office space. It requires the employee to work inside for the duration of work. Must be able to remain in a stationary position, sitting for more than 50% of the time. This position will require occasionally moving about inside the office to access equipment, cabinets, etc. May work around office equipment which could be noisy, such as copiers and fax machines.

OTHER:

Equipment used: Computer, phone, various virtual technologies and programs, other office equipment

Travel: Rarely Travel


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required.

DISCLAIMER: Position/Job characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.