Operations Administrator

Operations Administrator

The Operations Administrator assists the Market Director in planning, developing, organizing, implementing, and directing day-to-day functions of programs and activities. Develops and implements policies and procedures in coordination with corporate direction. Works closely with Practice Administrators/Managers on issues related to financial and operational performance. Communicates and implements corporate strategic initiatives within the Market. Demonstrates service excellence and conveys professionalism at all times, with a strong motivation to achieve optimum results. This position is directly responsible for daily operations, inventory, overseeing IT and managed care initiatives. This position has direct reports and reports to the Market Director.

Position Summary: Consults with employees and physicians concerning the operation of their practice to assist in eliminating and correcting problem areas, as well as improvements of services. Assist employees and physicians with the development and use of departmental policies and procedures and establishes a rapport so that each can see the importance of teamwork. Exhibits effective leadership skills through planning, organizing, directing, and coordinating practice functions in relation to IPM and UHS vision, mission, goals, values and policies and procedures. Ability to establish and maintain courteous and professional working relationships with both internal and external customers. In the absence of the Market Director, represents the Medical Group and participates in top level meetings. As needed, attends all functions, meetings, etc., as a representative of the Medical Group. Assists the Market Director with the development of the physician recruitment plan and recruitment of physicians according to the plan. Prepares and submits the proposed annual Operating, Maintenance, and Capital Expenditure budgets for designated cost center by the specified deadline. Maintains accountability for budget compliance and budget variance; provides written monthly justifications for budget variance > 5%. Interviews and selectively hires staff according to the needs of the department. Coaches and counsels staff as required; provides written documentation to support coaching and/or corrective action sessions as appropriate. Provides corrective action and, if necessary, terminates staff after appropriate counseling, and following company policies and procedures. Completes employee evaluations within appropriate time frame to include professional career counseling and professional development. Performs other duties as assigned/required.