Jersey Supervisor

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Job Summary


This position is responsible for the daily and gameday success of all Tampa Bay Lightning jersey pressing operations. This position will lead a team of Jersey Associates to ensure jerseys are pressed in a timely, efficient, and accurate manner.

The Jersey Supervisor will work collaboratively with Tampa Bay Sports management and frontline staff to deliver world-class customer service to fans and internal stakeholders.

Essential Duties and Responsibilities

• Work closely with management to develop production schedules and workflow.
• Train team on press functions, safety procedures, and efficient production techniques.
• Operate, maintain, and troubleshoot heat press machine to minimize downtime and contribute to the timely fulfillment of all orders.
• Alert management immediately to any machinery issues.
• Set and meet daily production goals set in conjunction with management to ensure all in-arena stores are full of player jerseys for each game.
• Fulfill all customized jerseys in a timely manner, including ecommerce, internal, and fan orders.
• Monitor and report inventory levels on a weekly basis to ensure continuous pressing operations.
• RFID tag and reprice all player jerseys upon pressing.
• Maintain a clean and organized workspace to promote safety and efficiency.
• Provide world-class customer service to fans and internal stakeholders.
• Work with management to schedule Jersey Associates to ensure daily and game coverage.
• May be assigned to work in different function of retail or event types as needed, including concerts, hockey games, e-commerce, warehouse, etc.

Supervisory & Management Responsibilities

• Oversee a team of Jersey Associates to create player and customized jerseys, meeting tight deadlines, while ensuring quality and precision in every order.
• Oversee Jersey Associates during games at Jersey Store to ensure quality control and guest satisfaction.

Qualifications

• 1-2 years of prior jersey pressing experience required.
• Proven leader who can provide clear direction, ensuring team alignment and efficient workflow execution.
• Meticulous attention to detail.
• Strong communication skills; ability to communicate efficiently with teammates, internal stakeholders, and fans.
• Ability to work efficiently under tight deadlines in a fast-paced team-driven environment.
• Strong organizational skills, including time management and prioritization.
• Strong work ethic with a positive attitude.
• Available to work all Lightning Hockey Games and daily shifts.

Working Conditions

• Must be able to stand on feet for long periods of time, walk long distances and climb stairs.
• Must be able to communicate clearly and concisely in the English language.
• Ability to work in areas that can become crowded with equipment and/or people.
• Ability to work comfortably around special effects including, but not limited to: haze, strobe lights, lasers, etc.
• Ability to work in loud environments.
• Ability to lift and carry up to 25lbs.
• Must be able to walk up to 0.5 miles to and from designated employee parking areas, including in varying earther conditions and during high-traffic event times.
• Must have the ability to work a flexible schedule including long hours, nights, weekends, and holidays.
• Must be able to work in cold/hot indoor and outdoor temperatures.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.