Operations Supervisor

Operations SupervisorResponsible for overseeing the gaming facility's adherence and compliance to policies and procedures, promotes positive customer relations and ensures adequate staffing levels are maintained in all departments.Essential Job Functions:Responsible for providing guidance and direction to assigned departmental personnel.Provide duties and directives to assigned operations personnel to ensure efficient operation of departments.Resolve customer issues/disputes.Compile required reports on operating functions of departments.Attend department staff meetings for all operations personnel to discuss operational problems or explain procedural changes or practices.Direct all department operations for assigned department(s).Provide input into and execute strategic plan consistent with the strategic vision of the facility.Provide input and direction in the development and monitoring of fiscal budgets and marketing strategies to produce both short term and long-term profitability for the facility.Provide input into and execute the development, implementation, and measurement of guest service standards within assigned department(s) consistent with the facilities core service standards and brand attributes.Participate in the research, development, evaluation and implementation of new products, services, technology and processes to ensure the facilities competitive position and in anticipation of changing customer needs within the dynamic hospitality/gaming environment.Closely monitor customer flow to ensure the capacity is adequate to meet guest volume.Attempt to resolve significant problems to the satisfaction of the guest and in the best interest of Golden Mesa.Handle complaints and render decisions tactfully.Observe games, always looking for irregularities or deviation from procedure including internal security of the games.Maintain close interaction with all supervisors and surveillance in the observations of games for any potential problem areas or irregularities.Report all irregularities to the Sr. Operations Manager.Act as liaison between the gaming floor and other departments on all gaming-related activities.Act as interim Department Manager when manager is not present on shift.Build guest relations through visibility to customer, soliciting/requesting feedback, and responding to guest concerns appropriately and professionally to resolve any issues.Perform all other duties as assigned.MINIMUM QUALIFICATIONSEducation: Bachelor's degree in hospitality/casino management or a related fieldExperience in lieu of a degree may be consideredKnowledge, Skills and Abilities:Must have knowledge of all Electronic Games OperationsMust possess knowledge of Class II gaming rules, regulations, and operating practicesProven time management and critical thinking skills requiredMust possess excellent employee relations skillsMust be flexible with schedule to include nights, holidays and weekendsAbility to respond calmly and make rational decisions when requiredMust be able to listen and respond to visual and oral cuesMust be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air qualityGood organizational skills and ability to lead and direct personnelMust be self-motivatedMust possess positive, professional and congenial attitudeStrong written and oral communication skillsAbility to maintain and establish effective working relationship with management, staff, co-workers and general publicMust be team orientedAbility to work a flexible and irregular schedule including weekends, evenings and holidaysDemonstrated success managing multiple departments, staff and operation functions within the gaming industryAbility to build consensus and secure optimal resolution of specific issues among multiple partiesAbility to respond effectively to sensitive inquiries and complaintsMust be able to work in a smoke filled casino environmentTraining and Experience:Three (3) years progressively more challenging leadership role in a casino operations roleTwo (2) years management experienceMust have gaming experience in both Class II gaming and Indian GamingLicenses/Certifications/Other:Must be able to pass a background check and receive a license or permit from all required Regulatory Agencies, if applicable to perform the essential job functionsMust be able to complete pre-employment drug test with a negative result