Sr. Analyst, Lounge Design Strategy

The Global Advertising and Brand Management (GABM) organization has a mission to create marketplace demand and drive commerce for American Express through differentiated and innovative products, partnerships, marketing, and customer experiences.
OnBrand – American Express’ In-House Creative agency – is on a journey of exciting expansion. Our ambition is to “Become creative partner-of-choice to build seamless customer experiences for our Business Units, essential for driving results and unlocking value through deeper knowledge of our business, powered by industry-defining creative excellence”. We are focused on developing forward thinking ideas and work across channels, end-to-end experiences in digital and beyond.

The Global Lounge Design team is responsible for setting the vision for how the American Express brand is expressed in permanent physical spaces and 3D applications, drawing upon the brand’s visual identity and strategic principles, and ultimately building brand value. The team manages branding and design from concept through construction, ensuring the design intent and desired brand experience remain intact.

The Sr. Analyst – Lounge Design Strategy will report to one of the Sr. Managers of Lounge Design Strategy and will support the larger team in the development of all-design related aspects of Card Member facing permanent spaces across the globe, primarily in airports and travel-related segments. To be successful in this role, the candidate must be an excellent collaborator, self-starter, and exhibit an enthusiasm to learn about the various factors that contribute to a successful customer experience.

Responsibilities

Responsibilities:

• Support the Lounge Design team with daily requests
• Collaborate with internal American Express teams and external agencies to optimize our Card Member spaces, leveraging design as a catalyst to continuously bring the brand to life in new and memorable ways
• Contribute to the environmental brand direction and coordination for all stages of design throughout:
  • Existing space audits
  • Conceptual design
  • Design development
  • Drawing reviews and submittals
  • Construction / fabrication
  • Post-construction review
• Liaise with interior design, graphic design, and architect partners as they interpret and execute on our design vision – collaborating with the team on creative briefing, defining project asks, and design direction
• Work with the broader Branded Environments team to support internal American Express business units with design status updates, planning exercises, and timely deliverables
• Support furniture and accessory coordination across projects
• Support ongoing operational design needs including card member signage, design maintenance, smallwares, uniforms, etc.
• Support digital documentation of project specifications
• Participate in all team meetings, reviews, phone calls, and communication between project teams
• Create a positive team environment through proactive collaboration and cooperation.

Qualifications

Qualifications:

• 3+ years of experience in commercial interior design, branded environmental design, or similar discipline
• Passionate, curious, and knowledgeable about great branded hospitality environments and experiences
• Strong sense of design principles and understanding of permanent physical space design with a brand lens
• Familiarity with space planning, floorplans, furniture planning, and adjacencies
• Excellent verbal and written communication skills
• Ability to collaborate on multiple projects in various phases simultaneously, meeting timeline expectations
• Excellent organization skills and attention to detail
• Proficiency with Excel, Microsoft Office, and Acrobat Pro DC. Adobe Creative Suite a plus.
• General understanding of production or construction processes a plus - including documentation, timelines, budgeting, and terminology

Requirements

• Bachelor’s degree in interior design, environmental design, graphic design, or similar
• Case studies/portfolio demonstrating ability contribute to environmental / interior design initiatives and deliver best-in-class design solutions

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window:

The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.​