Customer Service Specialist

Billing RepresentativeWe are growing and looking for an experienced billing representative to join our team!Created in 1999, West Point is committed to providing both technical and business services to insurance carriers in the insurance industry including our sister company American Traditions Insurance Company.We are a family-oriented organization committed to providing comprehensive, affordable benefit packages to our employees including:Medical, Dental and Vision, Life and supplemental benefits starting day 1 of employment!Multiple plans to choose from in order to fit your needs401k plan participation is available the 1st quarter after hire with 100% match of 3% and then 50% on the next 2%...fully vested!Generous PTO and paid holiday schedule1 day of paid volunteer time off per yearOnsite workout facilityCasual dress code (work appropriate)37.5 hour work weeks with great work/life balance as our goal!This position is in an office setting and is not able to be remote. Some daily responsibilities include:Responsible for answering incoming calls from insureds, agents and mortgage companies regarding payments due, billing cycles and cancellations as they pertain to the payment of premium.Downloading, importing and posting payments that are provided by various banks after the payment file has been batched.Processing NSF payments that are sent back from the bank.Establish payment plans as offered by each Client company at the request of the insured.Respond to all inquiries by telephone, email, or chat sent in by the insured or agents.What will the ideal candidate possess?Insurance background is preferred, but not required.1-3 years call center experience a plusHigh school diploma or greaterProficiency in relevant computer applicationsExcellent attention to detail and ability to multi taskSuperior listening, verbal and written communication skillsAbility to handle stressful situations appropriatelyComfortable with math concepts and problem solvingOutstanding Customer Service skillsMust be able to work in a paperless environment using various electronic policy processing application systemsThis position is in an office environment and would require:Must be able to remain in a stationary position for 50%- 75% of the time.Must be able to speak and communicate clearly to other team members.Constantly operates a computer and other office machinery such as a copy machine, phone/headset, and keyboard.West Point Insurance Services is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.