Customer Success Representative

Customer Success Representative

Anza is building a mortgage insurance company from first principles. Most mortgage insurers operate on decades-old technology, manual workflows, organizational structures, and operating assumptions that have evolved incrementally over time. We believe there is a fundamentally better way.

Our vision is to build the industry's most technology-enabled mortgage insurer, one where software, automation, AI, analytics, and thoughtful operating design create better experiences for customers while allowing the business to scale efficiently without simply adding people.

We are not interested in making legacy processes slightly better. We are interested in building the operating model that mortgage insurance should have had all along.

This is a rewarding opportunity in our Wilmington, NC, company headquarters. As a customer success representative, you will be directly responsible for solving lender-specific issues as well as promoting new opportunities to non-using / low-usage customers with the goal of strengthening long-term relationships.

This role is ideal for a recent college graduate, individual with great interpersonal skills, the ability to easily develop relationships, and a focus on detail.

Key responsibilities include:

• Regional, Key, and Local Account Management: Cultivate and expand relationships with mortgage lenders to begin a business relationship that leads to new business with an ongoing responsibility of bringing long-term value to our lender customers.
• Tracking and Reporting: Maintain a record of outbound account-specific calls to develop relationships and record of inbound calls from customers to address and solve customer needs.
• Work in a team environment, focusing on achieving predetermined corporate and team / individual goals.

Minimum Education:

• College Degree with the ability to understand mortgage lending processes, terminology, and lender-specific technology.

Minimum Skills:

• Travel as needed to local, regional, or national mortgage lending and corporate events.
• Exceptional communication and interpersonal skills, with the ability to influence both externally and internally.
• Competitive base salary plus performance-based incentives tied to achievement of predetermined goals.

We're committed to creating an environment where our team members can thrive both professionally and personally. We currently offer:

• Competitive Compensation Including salary and performance bonuses.
• Comprehensive Benefits Health, dental, vision, and mental wellness support.
• Retirement Savings 401(k) with company matching.
• Career advancement opportunities with business growth.
• Inclusive Culture A diverse, collaborative, and supportive workplace where every voice is valued.
• Perks & Extras Generous PTO, team events, wellness programs, and more.