Field Service Technician

Production Service TechnicianThe production service team ensures customer issues are addressed to the customer's satisfaction in a timely manner in accordance with Cavco warranties and commitments. Ensuring ongoing customer loyalty and brand support is a key driver of production service team success.The Production Service Technician resolves customer issues on site at times identifying and addressing the defect issues themselves within Cavco's warranties and commitments. He/she assists customers with understanding their product purchase. This role may work independently or under direct supervision executing specific process steps under continuous quality review and coaching as needed.Essential Duties & ResponsibilitiesInstalls and repairs Cavco products, and performs on-site post-installation repair, calibration, and maintenance as scheduled or required, applying knowledge of electronics, electrical circuits, and appliances.Checks work orders and related manuals, blueprints, and schematic diagrams to determine tasks to be performed and tools, equipment, and parts needed for installation of repair assignment.Discusses assignment with customer's representative and inspects installation site to verify that electrical supply wires, conduit, switches, and circuit breakers are installed according to specifications.Tests electrical components, such as wiring, switches, and relays, using testing instruments, and replaces faulty components, using hand tools.Conducts routine preventative maintenance according to established guidelines and schedules.Insures that Cavco products meet defined specificationsMay train customers in operation of equipment.May repair faulty printed circuit boards.May be on-call and perform emergency repairs during off-business hours.Ability to travel.21 and overMinimum QualificationsHigh school graduate with some college2 – 4 years previous relevant, related experienceDemonstrate the ability to anticipate and solve practical problems or resolve issuesDemonstrated in-depth customer service historyEffective ability to communicate orally or in written form effectively with co-management, internal, and external customersAbility to work in a fast pace environmentAttention to detailMust have a valid state driver's license.Must maintain a clean and insurable driving record throughout employment, as defined by company vehicle insurance standards.Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.