Project Manager II

The Project Manager, Energy Efficiency Marketing & Programs will help coordinate marketing, communications, and program initiatives that support customer participation in energy efficiency offerings at a regulated natural gas company. This role will work cross-functionally with program managers, marketing teams, regulatory, customer operations, vendors, and community partners to plan, execute, and track initiatives that promote energy conservation, customer education, and program enrollment. The ideal candidate is a detail-oriented project manager with marketing experience, strong organizational skills, and the ability to manage multiple stakeholders, timelines, and deliverables in a regulated environment. This position requires both executional discipline and strategic thinking, with a focus on delivering customer-centric marketing and program support that aligns with company goals, regulatory requirements, and energy efficiency objectives. Key Responsibilities Project Coordination: Manage timelines, workplans, deliverables, approvals, and dependencies for energy efficiency marketing campaigns, customer education efforts, and program-related initiatives. Marketing Execution: Coordinate the development and deployment of marketing materials across channels such as direct mail, email, digital, web, bill inserts, community outreach, and customer service talking points. Program Support: Partner with energy efficiency program leads to support customer acquisition, participation, retention, and awareness for residential, commercial, or low-income energy efficiency offerings. Cross-Functional Collaboration: Serve as a central point of coordination between marketing, regulatory, legal, customer operations, program teams, analytics, vendors, and external agencies. Regulatory Alignment: Help ensure marketing and program materials align with approved program plans, brand standards, regulatory commitments, customer privacy requirements, and applicable compliance guidelines. Vendor Management: Coordinate with external agencies, printers, fulfillment vendors, community partners, and implementation contractors to keep projects on schedule, on budget, and aligned to quality expectations. Performance Tracking: Monitor campaign performance, participation metrics, customer response trends, and project milestones; prepare status updates, dashboards, and summary reports for internal stakeholders. Budget and Schedule Support: Track project budgets, estimates, purchase orders, invoices, and campaign schedules in partnership with program and finance teams. Required Qualifications Bachelor’s degree in marketing, communications, business, environmental studies, energy management, public relations, or a related field, or equivalent work experience. 3–5 years of experience in project management, marketing coordination, program management, communications, or a related function. Experience managing multiple projects, deadlines, stakeholders, and deliverables simultaneously. Strong written and verbal communication skills, with the ability to translate complex program information into clear, customer-friendly messaging. Demonstrated ability to coordinate creative reviews, approvals, timelines, vendors, and campaign execution. Proficiency with project management tools, Microsoft Office applications, and basic performance reporting. Strong attention to detail, follow-through, documentation, and organizational discipline. Ability to work effectively in a matrixed, cross-functional environment. Confidence in utilizing Excel and work management tools (preferably WRIKE). Preferred Qualifications Experience in the utility, energy efficiency, sustainability, public sector, or regulated industry environment. Familiarity with natural gas energy efficiency programs, rebate programs, demand-side management, conservation initiatives, or customer education campaigns. Experience supporting regulatory filings, program reporting, customer communications reviews, or compliance-driven marketing processes. Knowledge of customer segmentation, campaign performance metrics, digital marketing, direct mail, and community outreach strategies. Experience working with external agencies, implementation contractors, printers, fulfillment vendors, or community-based organizations. Project Management Professional certification, Agile experience, or formal project management training is a plus. Experience in web development and/or web analytics. Core Competencies Customer Focus: Understands customer needs and develops communications that make energy efficiency programs easier to understand and act on. Project Discipline: Brings structure, clarity, accountability, and momentum to complex projects with multiple contributors. Regulatory Awareness: Recognizes the importance of accuracy, documentation, approvals, and compliance in a regulated utility environment. Collaboration: Builds productive relationships across departments, vendors, and implementation partners. Problem Solving: Anticipates risks, removes barriers, and recommends practical solutions to keep initiatives moving forward. Marketing Acumen: Understands how to connect program goals with audience needs, channel strategy, message development, and measurable results. Key Measures of Success Energy efficiency marketing and program initiatives are delivered on time, within scope, and aligned with approved budgets. Customer-facing materials are accurate, clear, compliant, and consistent with brand and program requirements. Internal stakeholders have visibility into project status, risks, decisions, and upcoming milestones. Campaigns and outreach efforts support increased customer awareness, engagement, participation, or satisfaction. Program teams, vendors, and cross-functional partners experience improved coordination and reduced execution friction. #J-18808-Ljbffr