Junior AWS Production Support Engineer **

Junior AWS Production Support Engineer **


Position Description
CGI is seeking an Junior AWS Production Support Engineer to provide Level 1 and Level 2 application support for business critical systems running in AWS within a financial services environment. This role combines production support and troubleshooting with Python automation, SQL, monitoring, and application release support.


The engineer will monitor production and non production applications, respond to alerts and incidents, review logs and metrics, and use the AWS console and related monitoring tools to investigate application and infrastructure issues. The role will also support SQL and database activities, application releases, batch processes, and basic automation of repetitive operational tasks.


This is an excellent opportunity for an early career engineer who has practical AWS experience and wants to build deeper skills in cloud production support, automation, and financial market applications.


This position is required in one of the following locations: Lafayette, LA, Knoxville, TN, Birmingham, AL or Columbia, SC

Your future duties and responsibilities
. Provide Level 1 and Level 2 production support for AWS hosted applications.
. Monitor applications and respond to alerts, incidents, failed jobs, and operational issues.
. Use the AWS console, CloudWatch, Splunk, and Linux logs to investigate production issues.
. Perform initial troubleshooting and escalate complex issues to engineering or Level 3 support teams.
. Use SQL to support queries, database activities, batch processes, and operational troubleshooting.
. Develop Python scripts to automate repetitive production support activities.
. Assist with application releases and investigate failures within GitLab or comparable CI/CD pipelines.
. Identify recurring operational issues and recommend automation or process improvements.
. Document investigation results and maintain clear incident and support records.
. Manage incident, problem, and change records using ServiceNow and Jira.
. Learn application specific procedures, dashboards, dependencies, and escalation paths.
. Participate in production on call coverage and support planned releases and after hours incidents as needed.

Required qualifications to be successful in this role
. 2+ years of hands on AWS experience and confidence navigating the AWS Management Console.
. AWS Associate level certification; an expired Associate certification may be considered if current AWS knowledge can be demonstrated.
. Python scripting experience with the ability to automate basic operational tasks.
. Working knowledge of SQL and relational databases.
. Production/application support experience, including troubleshooting, incident investigation, and log analysis.
. Basic knowledge of Linux environments and command line troubleshooting.
. Familiarity with application monitoring, alerts, logs, and production support processes.
. Basic understanding of CI/CD pipelines and application release processes.
. Ability to investigate application alerts, failed jobs or transactions, deployment failures, and AWS service issues.
. Strong analytical and problem solving skills with the judgment to resolve routine issues or escalate appropriately.
. Clear communication, accountability, curiosity, and willingness to learn in a production environment.


Desired Skillset:
Splunk, Amazon CloudWatch, ServiceNow, Jira, GitLab, Terraform, and experience supporting Bloomberg, Tradeweb, or other financial market applications.


Educational Requirements:
Bachelor's degree in Computer Science, Information Systems, Engineering, or a related technical field.


#LI-MA6
#DICE


Other Information:
CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $95,700.00 $123,800.00.


CGI's benefits are offered to eligible professionals on their first day of employment to include: . Competitive compensation . Comprehensive insurance options . Matching contributions through the 401(k) plan and the share purchase plan . Paid time off for vacation, holidays, and sick time . Paid parental leave .Learning opportunities and tuition assistance . Wellness and Well being programs


Other Information:
CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $86,500.00 $110,100.00.


CGI's benefits are offered to eligible professionals on their first day of employment to include: . Competitive compensation . Comprehensive insurance options . Matching contributions through the 401(k) plan and the share purchase plan . Paid time off for vacation, holidays, and sick time . Paid parental leave .Learning opportunities and tuition assistance . Wellness and Well being programs

Together, as owners, let's turn meaningful insights into action.


Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because...


You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction.


Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.


You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.


Come join our team-one of the largest IT and business consulting services firms in the world.


Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business.


CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at . You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.


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All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.


CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI's legal duty to furnish information.