Commercial Sales Operations Specialist

Commercial Sales Support Specialist

Join a team that helps build commercial projects.

At Mosaic, we're more than a distributorwe're a trusted partner to commercial contractors, builders, architects, designers, and developers throughout the Mid-Atlantic. Our Commercial Sales Team helps customers successfully complete projects of every size, and we're looking for a Commercial Sales Support Specialist to help keep those projects moving.

If you're organized, enjoy working with customers, thrive in a fast-paced environment, and take pride in making sure every detail is handled accurately, we'd love to hear from you.

Headquartered in Chantilly, Virginia, Mosaic is a leading distributor of tile, stone, flooring, and installation products with locations throughout Virginia, Maryland, and North Carolina. We partner with many of the industry's top manufacturers to provide quality products, expert guidance, and dependable service to the commercial construction industry.

For more than 50 years, we've built our reputation by developing lasting relationships with our customers and delivering the service they depend on to keep their projects on schedule.

Position summary

The Commercial Sales Support Specialist provides administrative and operational support to the Mosaic Commercial Sales Team. This role works closely with our sales team, customers, vendors, and internal departments to ensure quotes, orders, and projects are handled accurately and efficiently.

Success in this position requires strong communication skills, excellent attention to detail, the ability to manage multiple priorities, and a commitment to providing exceptional customer service.

What you'll do

• Support the Mosaic Commercial Sales Team throughout the sales process.
• Prepare customer quotes, pricing information, and product documentation.
• Monitor open quotes and follow up on outstanding opportunities.
• Assist customers by phone and email with product information, pricing, availability, and order status.
• Coordinate communication between the Mosaic Sales Team, customers, vendors, and internal departments.
• Research product specifications, lead times, and installation requirements.
• Assist with project documentation, bid requests, submittals, and related paperwork.
• Schedule meetings and coordinate customer appointments when needed.
• Maintain accurate customer records and project information within company systems.
• Assist with customer follow-up and help identify opportunities to support business development.
• Proactively resolve issues and communicate updates to help keep projects moving forward.

What we're looking for

• 2-5 years of experience in sales support, inside sales, customer service, project coordination, or office administration.
• Strong organizational skills with exceptional attention to detail.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong problem-solving and critical-thinking skills.
• Self-motivated with the ability to work independently and as part of a team.
• Proficiency with Microsoft Office, Outlook, and Excel.
• Experience working with ERP or CRM software is a plus.
• Experience in commercial construction, building materials, flooring, tile, or distribution is preferred but not required.

Why you'll love working at Mosaic

• Competitive salary
• Performance bonus opportunities
• Company profit-sharing program
• Medical, Dental, and Vision Insurance
• 401(k) with company match
• Paid Time Off
• Paid Holidays, including your birthday
• Employee product discounts
• Opportunities for professional growth and advancement
• Supportive, team-oriented work environment
• Stable, growing company with over 50 years of industry experience

Why this role matters

Every commercial project depends on communication, organization, and follow-through. As a Commercial Sales Support Specialist, you'll play an important role in helping the Mosaic Sales Team, our customers, and our operations teams deliver successful commercial projects from start to finish.

If you're looking for a long-term career where your work makes a real impact, we'd love to hear from you.