Field Service Technician

Field Service Technician

At CompucomStaffing, you're more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance. Our client is currently seeking a qualified Field Service Technician to join their team onsite in Denver, CO and provide end-user support. The technician will perform break-fix, IMAC (Install, Move, Add, Change), and project work while supporting a wide range of IT equipment. Candidates with hands-on experience supporting Lexmark, Client, Fujifilm, and large format/plotter printers are strongly preferred. The ideal candidate must possess a valid driver's license, clean MVR, and reliable vehicle.

Duties and Responsibilities:

• Troubleshoot and repair printers (Lexmark, Client, Fujifilm, and large format/plotters), laptops, desktops, POS systems, servers, restaurant IT hardware, and network equipment
• Support multiple customer accounts while meeting service expectations
• Meet Service Level Agreements (SLAs), including 4–6-hour response requirements
• Accurately document work performed, parts used, and time entries
• Participate in an on-call (OC) rotation to support after-hours customer needs

Skills and Qualifications:

• Minimum 1 to 3+ years of field service or IT support experience preferred
• Strong hardware break-fix and repair experience
• Experience supporting laser printers, POS systems, PCs, and network devices
• Experience supporting Fujifilm and large format/plotter printers is a strong plus
• Familiarity with ticketing and dispatch systems
• Excellent troubleshooting, communication, and customer service skills
• Experience working independently in a customer-facing environment
• Training provided for candidates with strong technical aptitude and customer service skills
• CompTIA A+ certification preferred but not required
• Lexmark certifications and printer repair experience are strongly preferred
• Experience with Client, Dell, Lenovo equipment is a plus

Wage Range: The rate for this position is between $15.75 - $21.00 per hour, unless local minimum wage is higher. Benefits: The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits. Equal Employment Opportunity: CompucomStaffing ™, a division of CompuCom® Systems, Inc., is an Equal Opportunity Employer. Work Authorization: Candidates must be authorized to work in the United States without the need for current or future employer sponsorship.