Siebel/SFDC BSA

Responsibilities
• Primarily responsible for the support and enhancement of the work orders, Activities, Workforce Management and Assets in Siebel eCommunications application (8.x).
• Be able to document business problems, analyze them, come up with technically feasible solutions and be able to write FDDs (Functional Design Documents).
• Liaise between Onsite and Off shore teams in creating Orders to help business testing
• Significant role in Hands on testing as well.
• As a SIT/UAT tracker, resource should be able to compile and track the demands/Projects/Incidents for the system releases.


Requirements:

• Bachelor's degree or equivalent combination of education/experience in Computer Science, Information Systems or related field
• Minimum 5 years' experience as a Business Systems Analyst with special emphasis on CRM/ERP applications in a heavily customized multiple application environment.
• Strong experience/knowledge of the Siebel work order, Activities, Workforce Management and Asset with Functional and technical application knowledge
• Strong experience in Production support is required.
• Experience in Asset based ordering is required.
• Experience in Planning and executing Data conversion activities is required.
• Experience in Test script generation, conducting SIT and UAT with broad audience is required. Experience in using Testing software like HP ALM is required.
• Experience in working on the Home grown custom applications, Cloud applications as a Business analyst
• Experience in As-Is, fit-gap analysis, Vendor selection process is required
• User level Experience in Issue tracking tools such as Service now is desired
• Experience in M&A projects is desired.
• Superior interpersonal, oral and written communication skills.
• Exceptional prioritization, proficient problem analysis, process and project management skills.

Results-focused, team-oriented professional with a strong work ethic. Able to multi-task and work in a fast paced environment