Desktop Support Lead
SISL Global
Job Title - Desktop Support Lead – Band 3 Location - Onsite (We have 50+ openings across USA) Job Summary Lead end-user computing operations, drive service improvements, manage complex technical issues, and support strategic workplace technology initiatives. Act as the technical escalation point and mentor for support teams. Key Responsibilities Provide Level 3 support for complex endpoint and workplace technology issues. Lead EUC infrastructure planning, implementation, and optimization. Manage endpoint security, compliance, and device governance. Design and maintain endpoint management strategies. Drive automation and self-service initiatives. Lead major incident resolution and root cause analysis activities. Coordinate desktop engineering, software packaging, and deployment projects. Define and monitor operational KPIs and service improvement plans. Manage vendor relationships and hardware lifecycle programs. Mentor support engineers and establish technical standards. Participate in audits, compliance reviews, and risk assessments. Required Skills Advanced experience with endpoint management and modern workplace technologies. Strong knowledge of Microsoft Configuration Manager, Microsoft 365, Endpoint security and compliance management. Strong stakeholder management and leadership skills. Experience managing enterprise‑scale EUC environments. Experience & Qualification Bachelor's degree in IT, Computer Science, or related discipline. 4-6+ years of EUC/Desktop Support experience. Advanced technical certifications preferred. #J-18808-Ljbffr SISL Global
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