Engineering Delivery Manager

Position Summary Our Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce.Work you'll doAs a Engineering Delivery Manager II on the GPS HST Technology team, you will be responsible for:Manage the lifecycle of eligibility and enrollment public Assistance programs.Oversee application performance, reliability, and scalabilityCoordinate system upgrades, patches, and enhancementEnsure integration with related systems (MMIS, HIX/Marketplace etc.)Lead and manage projects related to eligibility system transformations and modernizationDevelop project plans, timelines, and budgetsCoordinate with vendors, system integrators, and internal IT teamsMonitor project risks, issues, and dependencies Business & Stakeholder EngagementCollaborate with business stakeholders, policy teams, and operations to gather requirementsTranslate policy and regulatory requirements into system functionalityAct as the liaison between technical teams and business usersManage and mentor application developers, analysts, and support staffPromote Agile/DevOps practices for continuous delivery and improvementEnsure effective workload planning and team performanceEnsure accurate eligibility determination logic and data integrityOversee reporting and analytics related to enrollment, eligibility, and complianceSupport data exchanges (e.g., Federal Data Services Hub, state systems)Ensure timely resolution of production issues and incidentsEstablish SLAs and monitor service performanceDrive continuous improvement and process optimizationA successful candidate would possess these skills:Ability to work independently and collaborate as part of a teamEffective written and verbal communication skillsMeticulous attention to detail and quality of work productAbility to build and sustain professional relationshipsAbility to lead projects or workstreamsAbility to manage and prioritize multiple tasks in a fast-paced and dynamic environmentStrong interpersonal skills and professional demeanorAbility to meet deadlinesAbility to mentor and provide clear guidance to othersThe teamDeloitte’s Government and Public Services (GPS) practice is designed for impact. Serving federal, state, and local government clients, as well as public higher education institutions, the team brings experience in strategy, technology, and operations to help clients address complex mission challenges. Within this environment, GPS HST Technology professionals support programs that improve service delivery, operational effectiveness, and constituent outcomes.QualificationsRequired:10+ years of consulting and/or industry experienceExperience with state public assistance systems supporting eligibility and benefits determination and case managementExperience supporting state clients in one or more of the following areas: eligibility determination, benefits calculation, benefits issuance, or information managementBachelor’s degreeAbility to travel 0-20%, on average, based on the work you do and the clients and industries/sectors you serveLimited immigration sponsorship may be availablePreferred:Experience managing mid-size engagements or workstreams and leading multiple team membersExperience mentoring or leading multiple team membersYou may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance. Deloitte is committed to providing reasonable accommodations for people with disabilities. If you require a reasonable accommodation to participate in the recruiting process, please direct your inquiries to the Global Call Center (GCC) at View email address on click.appcast.io. Recruiting tips From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters. Benefits At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. Our people and culture Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas, and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work. Our purpose Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Learn more. Professional development From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career. As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. Requisition code: 368781 Job ID 368781 Engineering and Product | Delivery ManagementSame job available in 4 locations